Khuanchonok Mutukan

Warehouse Management System [WMS]

• Led a SCRUM team as Business Analyst, driving Agile development and customization efforts.
• Manage timeline and scope of requirement.
• Collaborated with users to understand their specific business needs and effectively communicated them to internal teams.
• Managed the Product Backlog, prioritizing features to ensure timely delivery of high‐value functionality. Supported development teams by providing clear guidance, addressing risks, managing scope changes, and approving completed stories and features.
• Conducted product demos for both internal and external stakeholders.
• Served as the primary point of contact for business inquiries, delivering prompt and effective support.
• To ensure successful implementation of technical solutions, I developed a strong working relationship with the Tech team.

Product Information Management System [PIM]

• Identified business and functional requirements by understanding the end‐to‐end business process. Prepared detailed documentation to communicate requirements clearly to all stakeholders.
• Developed and maintained a comprehensive project plan to track progress and ensure timely completion. Provided effective solutions and workarounds for user issues across multiple projects.
• Created detailed requirements specifications, including documents, schemas, and use‐case scenarios. Defined acceptance criteria for user stories and tasks aligned with business objectives.
• Supported development and testing teams throughout the project lifecycle.
• Identified and considered key stakeholders and systems impacted by requirements.
• Coordinated with IT organizations to facilitate smooth implementation and foster collaboration.

Car Insurance Project

• Managed and delivered projects as a program, utilizing Agile software development principles for successful outcomes.
• Acted as a central point of contact for stakeholders, vendors, and delivery teams, ensuring seamless communication and alignment throughout the project lifecycle.
• Conducted comprehensive stakeholder assessments to understand their influence and interests in the project.
• Cultivated strong relationships with stakeholders, meeting their unique needs and requirements.
• Managed stakeholder expectations through regular updates, proactive scope management, and prompt issue resolution.
• Collaborated with cross‐functional teams and vendors to align project goals, optimize resource allocation, and drive successful project execution.

• Coordinated and implemented client onboarding programs for API integration, ensuring seamless system integration and adoption.
• Provided comprehensive engagements and technical guidance to clients throughout the integration process, addressing their specific requirements for successful implementation.
• Collaborated cross‐functionally with internal stakeholders and the technical team to deliver web portal projects aligned with client needs and project goals.
• Contributed valuable feedback on product roadmaps and feature enhancements, improving the overall business application offering.
• Supported regional projects in the Southeast Asia (SEA) region, leveraging expertise to contribute to their successful execution.
• Acted as a liaison between clients, internal teams, and management, facilitating effective communication and maintaining alignment throughout the project lifecycle.
• Utilized strong problem‐solving skills to address client inquiries, technical issues, and project challenges promptly, ensuring client satisfaction.

• Effectively communicated with developers and stakeholders to ensure reliable and accurate requirements for internal IT projects.
• Collaborated closely with clients to understand project goals and budget control objectives, providing regular updates and maintaining open lines of communication.
• Prepared comprehensive written estimates for clients, considering factors such as labor, materials, equipment, and other expenses.
• Coordinated with suppliers and vendors to ensure timely completion of construction and maintenance tasks in line with project targets and goals.
• Generated purchase orders and managed the billing process with suppliers and vendors, ensuring accurate financial tracking and documentation.
• Assisted in creating, managing, and maintaining project budgets, monitoring expenditures and identifying areas for cost optimization.
• Successfully coordinated and executed daily administrative tasks to support project operations and maintain organizational efficiency.