Khaniyaporn Suriya
Guest Service Agent Supervisor
Phuket,83
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
Work History
Guest Service Agent Supervisor
JW MARRIOTT PHUKET RESORT AND SPA
Phuket, Phuket
07.2023 - Current
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Reception and Reservation Manager
Milky Bay Resort Koh Phagnan
Surat Thani, Surat Thani
04.2022 - 07.2023
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Consulted with central reservations to discuss new rate plans and promotions.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Provided customers with information about availability and pricing.
Sales and Admin
The Nest Private Beach Resort Chumphon
04.2021 - 04.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
English For Business
Nakornsrithammarat Vocational College
Nakornsrithammarat02.2020
Lower Delploma - Foreign Languages Department
Nakornsrithammarat Vocational College
Nakornsrithammarat01.2018
Junior High School - English
Baan Koh Vittaya
Nakornsrithammarat01.2015
Skills
- Easy FO
- Cloudbeds
- Littlehotelier
- Kapp
- Opera PMS
- Good Reading
- Excellent Listening
- Native Speaking
- Good Writing
References
Thaksada, Yeamthaisong, Hotel Manager, 087-669-8993, The Nest Private Beach Resort Chumphon
Awards
2016 The winner of the Provincial level English public speaking contest, 2017 The winner of The provincial level To be number one Idol, 2018 The winner of the Provincial level English demonstration contest The winner of the Southern-level English demonstration contest The winner of the National-level English demonstration contest, 2019 The winner of the Provincial level English Innvonention presenting contest The winner of the Southern level English Innvonention presenting contest, 2020 The winner of the Provincial level English Innvonention presenting contest
Timeline
Guest Service Agent Supervisor
JW MARRIOTT PHUKET RESORT AND SPA
07.2023 - Current
Reception and Reservation Manager
Milky Bay Resort Koh Phagnan
04.2022 - 07.2023
Sales and Admin
The Nest Private Beach Resort Chumphon
04.2021 - 04.2022
English For Business
Nakornsrithammarat Vocational College
Lower Delploma - Foreign Languages Department
Nakornsrithammarat Vocational College
Junior High School - English
Baan Koh Vittaya
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