Khanachaph Kaewnor

I manage the CRS system, focusing on designing logical conditions for the CRS form and developing a UX/UI aligned with the company’s corporate identity (CI). I integrate APIs for the CRS Form and collaborate with backend teams to deliver solutions that meet user and customer needs.

Key Responsibilities:

• Gather and document requirements in BRDs and technical specifications.

• Coordinate with the product owner and IT teams to address compliance requirements.

• Manage project timelines and resources effectively.

TLI Application at Thai Life Insurance. Conducted in depth. Analysis and utilization of raw data for marketing campaigns for the TLI application, ensuring customer. Engagement and increasing application registrations.

• Designed and provided CMS solutions to reduce hiring costs and decrease campaign adjustment times.

Making the team more flexible, and significantly reducing development costs.

Provided clear and strategic guidance to both internal and external IT teams.

• Prioritized features and collaborated closely with the project manager for timely and budget-conscious outcomes.

execution. Regularly reported progress to management, ensuring projects met their targets.

Business Analyst and Project Coordinator: Collected requirements from customers, and designed.

Screens and process flows for the project owner and development team. Created business requirement.

Documents (BRD), provided production support, developed business flow charts, and established service.

• Level Agreements (SLA).
• Designed a reconciliation process for payment transactions between two systems.
• Developed payment processes to support e-receipts.
• Created a cancellation payment process and refund procedures.
• Designed project SLAs to support business and customer needs in the case of system issues.

Project Coordinator Receipt Project (wave 2):

• I designed project planning and defined the project scope in consultation with users and integration applications.
• Presented project plans and schedule proposals to the Project Committee.
• Monitored progress against the project plan, and provided regular updates to the committee.

Responsibilities:

• NEW GFMIS: Payment System (Ministry of Finance)

Analyzed and developed SAP R/3 solutions for the Ministry of Finance's Payment System, ensuring user needs were met and efficiency improved.

• Gathered and documented business requirements from Ministry of Finance users.

• Logged defects and collaborated with the development team to resolve issues.

• Led User Acceptance Testing (UAT) and coordinated with the project team to ensure on-time delivery.

• Ensured timely project and program completion, meeting all user and business expectations.

• DMS Project:

Analyzed current processes and identified areas for improvement, aligning designs with government policies and regulations.

Automated manual processes and moved them to the system.

• Designed system functionalities and reporting procedures for the internal expense reimbursement system.

• Created Business Requirements Document (BRD) and Software Requirements Specification (SRS) to detail technical aspects and workflows.

• Oversaw task delivery, ensuring adherence to scope, quality, and timelines.

Key Achievements:

Successfully implemented payment system solutions using SAP R/3, improving efficiency and meeting user requirements for the Ministry of Finance.

• Led UAT for the Payment System, ensuring smooth project delivery and user satisfaction.

• Contributed to the automation of manual processes in the DMS Project, significantly improving operational efficiency.

• Designed and delivered comprehensive BRD and SRS documentation, aligning system developments with business goals, and regulatory requirements.

• Ensured timely and high-quality project completion, meeting all scope and delivery objectives.

Responsibilities:

• Sold HR solutions, E-Tax, and ‘Scream’ products to clients in government, media, construction, and retail industries.

• Developed and presented digital transformation strategies to improve client revenue and efficiency.

• Identified and targeted potential clients for ERP, Cloud, HR, E-Tax, and Scream solutions.

• Conducted client assessments to tailor IT solutions for operational efficiency, and cost reduction.

• Negotiated and closed sales agreements, consistently meeting revenue targets.

• Delivered client-focused solutions that enhanced satisfaction and productivity.

Key Achievements:

Improved operational efficiency and reduced costs for clients, boosting customer satisfaction.

• Drove consistent sales growth through strong relationships with key decision-makers.

Results-driven IT sales professional specializing in providing tailored IT solutions for the insurance industry. Skilled in identifying customer needs, building relationships, and delivering effective solutions to achieve client goals.

Key Learnings:

Gained expertise in tailoring IT solutions to address unique business needs.

• Developed strong relationship-building and problem-solving skills.

• Learned to effectively manage objections and foster customer trust.

Responsibilities:

• Assisted in developing Java-based web services for a port system migration project, gaining hands-on experience in system integration, and data processing.

• Collaborated with team members to troubleshoot migration challenges, and ensure smooth transitions between systems.

• Collaborated with cross-functional teams to identify migration requirements, troubleshoot issues, and optimize system performance.

Key Learnings:

• Acquired foundational knowledge of system migration processes and Java web service development.
• Developed problem-solving and teamwork skills through active participation in project discussions and issue resolution.
• Successfully migrated the port system within the planned timeline, reducing downtime.