Kha Vo

• Drive EMS manufacturing quality performance through KPI monitoring and audits (FMEA, PCP, WI).
• Support NPI and ramp-up activities in line with IQP requirements to ensure smooth production.
• Lead daily quality issue analysis and corrective actions to stabilize production and productivity.
• Manage customer complaints and drive 8D problem-solving with EMS partner.
• Coordinate cross-functional teams (Engineering, SQE, Supply Chain) on ECO, RUM, and RMA management.

Main collaboration and Key Relationships:

• EMS Cross-functional team.
• Project team (Quality, NPI & R&D) and Supplier Quality team.
• Operational team. (Industrialization, Purchasing, Supply Chain, Distribution).

Key Performance Objectives/Indicators:

• Manufacturing KPIs: First pass yield (FPY), Out-Of-Box Audit (OBA), Pre-Shipment (PSA).
• Manufacturing Process Audit
• Manufacturing Certification Audit
• Manufacturing Return Merchandise Authorization (RMA) & Ramp Up Monitoring (RUM).
• Cross Site Quality Alert (CSQA).
• Customers Claims/ Satisfaction

• Coordinate with Logistics to align outgoing inspection plans with daily shipment schedules.
• Lead OQC activities and supervise inspector team to ensure compliance with quality procedures and product standards.
• Conduct on-site supplier inspections and monitor manufacturing processes to ensure specification compliance.
• Drive supplier quality issue resolution, including CAPA implementation and effectiveness follow-up.
• Track and improve quality performance through inspector KPIs, supplier scorecards, and customer claims.

Key Performance Objectives/Indicators:

• Inspector team performance KPI
• Supplier quality scorecard
• Customer claims and satisfaction level

• Oversee QA daily operations to ensure on-time shipment of finished goods.
• Perform final inspections using PRVX testing and verify compliance with product specifications.
• Manage outgoing inspection reports and quality records.
• Implement SPC to monitor and control process quality.
• Drive CAPA, CAR, and continuous improvement actions, including 8D reporting.
• Drive 5S initiatives to enhance workplace organization, safety, and efficiency.