Microsoft Office
Kewaleen Smith
Customer Service Representative
Bangkok
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative
AIG Insurance
08.2023 - Current
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes, and responding to inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of insurance products to provide accurate information to customers.
- Enhanced customer experience by accurately addressing and resolving diverse range of insurance queries.
- Processed insurance policy endorsements, cancellations and renewals quickly to meet SLA targets.
Customer Service Representative
Iroirocolors
04.2022 - 04.2023
- Responded to customer requests for products, services, and company information
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Sought ways to improve processes and services provided.
Education
Bachelor of Arts - Business English
Assumption University
Bachelor of Arts - Humanities EN
Ramkamheang University
Skills
- Active listening
- Problem-solving
- Computer proficiency
- Team collaboration
Certification
IELTS [7.5] Score
Software
Microsoft Outlook
Canvas
Adobe Photoshop
Interests
- Social Media Marketing
- Content Creating
- Personal Blogging
Timeline
Customer Service Representative
AIG Insurance
08.2023 - Current
Customer Service Representative
Iroirocolors
04.2022 - 04.2023
Bachelor of Arts - Business English
Assumption University
Bachelor of Arts - Humanities EN
Ramkamheang University
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