Kenneth McTernan
Sales Representative And Teacher
Summary
In customer service I am a quick learner and a team player. I am an excellent sales representative with a solid sales history and in-depth knowledge of customer relations. Diligent and professional, with expertise in strains and recognizing trends within the cannabis industry. I am a friendly retail professional with a successful background in sales and marketing. I can drive sales goals and customer satisfaction through exceptional customer relations and sales abilities. I have excellent communication and organizational skills due to being self-motivated and a true team player. I have grown and sold cannabis legally for many years in the USA.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Native English Teacher
Sarasas Witaed Nimitmai
Bangkok
01.2017 - Current
- Quickly adapted to the business model structure.
- Fast learner and team player.
- Strong communication skills and strong attention to details.
- Facilitated learning of English language using variety of instructional methods, resources and technological tools.
- Teaching all the core subjects including Math, English, Social, Phonics and Science.
- Assigning homework, grading tests and documenting progress
- Developed and implemented full British curriculum to meet school mission and goals.
- Developed relationships with parents to building a warm environment as a mentor and role model for the students.
Managing Director
Thai Spa Essentials
Bangkok
04.2018 - Current
- Develop and drive organizational success
- Manage and advance strategic objectives
- Import/Export invoices, licensing and oversee operations, people and ventures.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Interacted well with customers to build connections and nurture relationships.
Phonics Teacher
Phonics Language Center
Bangkok
12.2017 - 07.2019
- Responsible for 1-4 students age 4-10 years old
- Create lesson plans and activities
- Generate bi- weekly evaluation report for parents
- Teaching by using visual and sound recognition such as analytic and synthetic approach.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Store Manager
Banana Republic
Houston, Texas
02.2015 - 10.2017
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Merchandising Assistant Store Manager
Guess
Houston, Texas
01.2012 - 10.2015
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Drove sales growth in customer relations area.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Completed monthly profit and loss performance reports.
Sales Representative
Express Inc.
Houston, Texas
03.2007 - 01.2012
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Expanded customer base and boosted profit within product line.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
BBA - International Marketing
University of Texas
San Antonio, Texas, USA 02.1999 - 05.2003
Skills
Proficient in customer service over 10 years
Certification
Teaching English as a foreign language from Chicago
Additional Information
I hold Australian and Thai passports.
I currently have one more year of attending RMUTR Univeristy online for Bacheclors in Education.
Timeline
Managing Director
Thai Spa Essentials
04.2018 - Current
Phonics Teacher
Phonics Language Center
12.2017 - 07.2019
Native English Teacher
Sarasas Witaed Nimitmai
01.2017 - Current
Store Manager
Banana Republic
02.2015 - 10.2017
Merchandising Assistant Store Manager
Guess
01.2012 - 10.2015
Sales Representative
Express Inc.
03.2007 - 01.2012
BBA - International Marketing
University of Texas
02.1999 - 05.2003
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