Kenneth McTernan
Sales Representative And Teacher
Summary
In customer service I am a quick learner and a team player. I am an excellent sales representative with a solid sales history and in-depth knowledge of customer relations. Diligent and professional, with expertise in strains and recognizing trends within the cannabis industry. I am a friendly retail professional with a successful background in sales and marketing. I can drive sales goals and customer satisfaction through exceptional customer relations and sales abilities. I have excellent communication and organizational skills due to being self-motivated and a true team player. I have grown and sold cannabis legally for many years in the USA.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Native English Teacher
Sarasas Witaed Nimitmai
Bangkok
01.2017 - Current
- Quickly adapted to the business model structure.
- Fast learner and team player.
- Strong communication skills and strong attention to details.
- Facilitated learning of English language using variety of instructional methods, resources and technological tools.
- Teaching all the core subjects including Math, English, Social, Phonics and Science.
- Assigning homework, grading tests and documenting progress
- Developed and implemented full British curriculum to meet school mission and goals.
- Developed relationships with parents to building a warm environment as a mentor and role model for the students.
Managing Director
Thai Spa Essentials
Bangkok
04.2018 - Current
- Develop and drive organizational success
- Manage and advance strategic objectives
- Import/Export invoices, licensing and oversee operations, people and ventures.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Interacted well with customers to build connections and nurture relationships.
Phonics Teacher
Phonics Language Center
Bangkok
12.2017 - 07.2019
- Responsible for 1-4 students age 4-10 years old
- Create lesson plans and activities
- Generate bi- weekly evaluation report for parents
- Teaching by using visual and sound recognition such as analytic and synthetic approach.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Store Manager
Banana Republic
Houston, Texas
02.2015 - 10.2017
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Merchandising Assistant Store Manager
Guess
Houston, Texas
01.2012 - 10.2015
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Drove sales growth in customer relations area.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Completed monthly profit and loss performance reports.
Sales Representative
Express Inc.
Houston, Texas
03.2007 - 01.2012
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Expanded customer base and boosted profit within product line.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
BBA - International Marketing
University of Texas
San Antonio, Texas, USA 02.1999 - 05.2003
Skills
Proficient in customer service over 10 years
Retail services
Retail execution
Retail merchandising
Retail transactions
Retail experience
Retail management
Retail merchandising experience
Retail materials management
Retail Staff Management
Retail transactions processing
Staff Management
Policies and procedures
Operations management
Mathematical calculations
Verbal communication
Certification
Teaching English as a foreign language from Chicago
Additional Information
I hold Australian and Thai passports.
I currently have one more year of attending RMUTR Univeristy online for Bacheclors in Education.
Timeline
Managing Director
Thai Spa Essentials
04.2018 - Current
Phonics Teacher
Phonics Language Center
12.2017 - 07.2019
Native English Teacher
Sarasas Witaed Nimitmai
01.2017 - Current
Store Manager
Banana Republic
02.2015 - 10.2017
Merchandising Assistant Store Manager
Guess
01.2012 - 10.2015
Sales Representative
Express Inc.
03.2007 - 01.2012
BBA - International Marketing
University of Texas
02.1999 - 05.2003