Ken Jamieson
Chonburi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced Customer Service Representative with 10+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Business English Instructor
TopKru Academy
02.2023 - Current
- Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Improved student performance by defining clear goals and communicating performance metrics.
Alternative Investment Services Sales/Marketing Associate
CryptoFX Academy
11.2017 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Business Development Manager
Guardian International Financial Planning Ltd
08.2013 - 08.2017
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Represented company and promoted products at conferences and industry events.
- Organized promotional events and interacted with community to increase sales volume.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Call Centre Team Leader
Manor Business Services
10.2006 - 08.2013
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
Call Center Customer Service Representative
Scottish Power
02.2004 - 10.2006
- Resolved concerns with products or services to help with retention and drive sales.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Addressed customer account discrepancies and concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Scottish National Certificate - Business Studies And Scots Law
University of Strathclyde
Glasgow, United Kingdom05.1982
No Degree - Teaching English As A Second Language (ESL)
I To I TEFL
Glasgow, United Kingdom08.2012
Level 3 Diploma - International Wealth Management
Chartered Institute For Securities And Investment
Singapore09.2013
Skills
- Customer Retention Strategies
- Billing Adjustments and Refunds
- Merchandise Orders and Exchanges
- Directing Calls
- High-Volume Environments
- Sales Strategies
- Database Management
- Customer Satisfaction
- Goals and Performance
- Productivity Management
- Providing Feedback
- Customer Support
- Customer Inquiries
- Call Volume and Quality Metrics
- Customer Correspondence
- Call Center Operations
- Livechat Messaging
- Understanding Customer Needs
- Good Listening Skills
- Issue and Complaint Resolution
Languages
English
Native language
Thai
Intermediate
B1
Timeline
Business English Instructor
TopKru Academy
02.2023 - Current
Alternative Investment Services Sales/Marketing Associate
CryptoFX Academy
11.2017 - Current
Business Development Manager
Guardian International Financial Planning Ltd
08.2013 - 08.2017
Call Centre Team Leader
Manor Business Services
10.2006 - 08.2013
Call Center Customer Service Representative
Scottish Power
02.2004 - 10.2006
Scottish National Certificate - Business Studies And Scots Law
University of Strathclyde
No Degree - Teaching English As A Second Language (ESL)
I To I TEFL
Level 3 Diploma - International Wealth Management
Chartered Institute For Securities And Investment
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