Keeraya Thawatsupha
Bangkok,10
Summary
I am a committed, friendly and hardworking Customer Service with a passion for providing excellent customer service at all times. I have started working this role since 2022 I moved to Australia for studying and working, I have dealt with customers’ enquiries and complaints face-to-face, over the phone. I am also energetic, fast learning, organised and versatile with a customer service focused attitude who enjoys working both autonomously and in a team environment.
Overview
1
1
year of professional experience
Work History
Gaming Attendant
Rocksia Hotel
09.2023 - 08.2024
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Customer Service Officer
The Office Hotel
02.2023 - 08.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Hosting and interacting with guests
- Taking care of the money in the venue due to working as a gaming attendant
- Providing TAB and Keno to patrons
Gaming Attendant
Kogarah Hotel
02.2023 - 09.2023
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Education
Certificate IV - Business Administration
Westminster College
Kent Street, Sydney NSW 2000 Australia08.2024
General English - Advance Level
International House
Bondi Junction NSW 2022 Australia07.2023
Bachelor of Arts - Sociology And Anthropology (Social Research)
Thammasat University
Pathum Thani (Rangsit Campus)2022
High School Diploma -
Satri Wat Absornsawan
Phasi Charoen District, Bangkok 1060003.2018
Skills
Soft skills
Communications
Negotiation
Adaptability and Active Learning
Teamwork and Collaboration
Customer Service
Hard skills
Microsoft Program: Word, Excel, PPT
Languages
Thai
Native language
English
Upper intermediate
B2
Timeline
Gaming Attendant
Rocksia Hotel
09.2023 - 08.2024
Customer Service Officer
The Office Hotel
02.2023 - 08.2024
Gaming Attendant
Kogarah Hotel
02.2023 - 09.2023
Certificate IV - Business Administration
Westminster College
General English - Advance Level
International House
Bachelor of Arts - Sociology And Anthropology (Social Research)
Thammasat University
High School Diploma -
Satri Wat Absornsawan
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