KEERAYA THAWATSUPHA
32 Soi Thawatwong, Laksong Bangkae,10
Summary
DOB : 25/10/2000 (24 years old)
Height: 156 cm.
Weight: 49 kg.
I am a committed, friendly and hardworking Customer Service with a passion for providing excellent customer service at all times. I have started working this role since 2022 I moved to Australia for studying and working, I have dealt with customers’ enquiries and complaints face-to-face, over the phone. I am also energetic, fast learning and organized with a customer service focused attitude who enjoys working both autonomously and in a team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Verita Life
Bangkok
10.2024 - Current
- Developed highly professional customer relationships with the patients.
- Drive customer satisfaction and growth, and ensure the delivery of a successful patient journey by providing a five-star service at all times, and understanding the patient's needs.
- Analyzed customer feedback to recommend product or service enhancements.
- Handled other tasks and duties as reasonably assigned by the General Manager and/or Medical Director.
Gaming Attendant
Rocksia Hotel
Banksia
09.2023 - 08.2024
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Customer Service Officer
The Office Hotel
Sydney
02.2023 - 08.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Hosting and interacting with guests
- Taking care of the money in the venue due to working as a gaming attendant.
Gaming Attendant
Kogarah Hotel
Kogarah
06.2022 - 09.2023
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Education
Certificate IV - Business Administration
Westminster College
Sydney, NSW, Australia08.2024
General English - Advance Level
International House
Bondi Junction, Australia07.2023
Bachelor of Arts - Sociology And Anthropology (Social Research)
Thammasat University
Pathum Thani01.2022
High School Diploma -
Satri Wat Absornsawan School
Phasi Charoen District, Bangkok03.2018
Skills
- Communications
- Adaptability and Active Learning
- Teamwork and Collaboration
- Relationship management
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft PPT
Languages
- Thai, Native language
- English, C1 Advanced
Certification
- Listening 5.0
- Reading 5.5
- Writing 5.5
- Speaking 5.5
Overall score : 5.5
Timeline
Customer Relationship Officer
Verita Life
10.2024 - Current
Gaming Attendant
Rocksia Hotel
09.2023 - 08.2024
Customer Service Officer
The Office Hotel
02.2023 - 08.2024
Gaming Attendant
Kogarah Hotel
06.2022 - 09.2023
Certificate IV - Business Administration
Westminster College
General English - Advance Level
International House
Bachelor of Arts - Sociology And Anthropology (Social Research)
Thammasat University
High School Diploma -
Satri Wat Absornsawan School
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