Kaung Kaung Sam
Customer Service Logistics Manager
Yangon
Summary
Experienced Customer Service Logistics Manager with a demonstrated history of working in the international relocation industry. Skilled in logistics management, customer service, and team leadership. Proven track record of improving service delivery efficiency and enhancing customer satisfaction. Currently leading customer service operations at the Asian Tigers Myanmar.
Overview
12
12
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Customer Service Logistics Manager
Asian Tigers Group, K. C. DAT (Myanmar) Ltd.
04.2019 - Current
- Responsible for overseeing the customer service department and ensuring the smooth and efficient delivery of logistics services. This role involves managing customer inquiries, resolving issues, coordinating with various departments, and maintaining high levels of customer satisfaction.
- Customer Service Management
- Logistics Coordination
- Issue Resolution
- Compliance and Documentation
- Handling Inbound and Outbound Shipments
- Operation Schedule Arrangement
- Preparing quotation
- Data entry
- Performance Monitoring
- Process Improvement
Assistant Customer Service Logistics Manager
Asian Tigers Group, K. C. DAT (Myanmar) Ltd.
03.2018 - 04.2019
- Coordinating with logistics, warehouse, and transportation teams to ensure timely delivery of goods.
- Monitored the entire logistics process, from order placement to final delivery, ensuring efficiency and accuracy.
- Resolved logistical issues and communicated solutions to customers and internal teams.
- Analyzed trends in customer complaints and developed strategies to reduce recurring issues.
- Training new customer service representatives, contributing to a more knowledgeable and efficient team.
Senior Executive Customer Service
Asian Tigers Group, K. C. DAT (Myanmar) Ltd.
03.2017 - 03.2018
- Monitored the entire logistics process, from order placement to final delivery, ensuring efficiency and accuracy
- Handling both inbound and outbound shipments
- Resolving logistical issues and communicating solutions to customers and internal teams
- Pricing
- Preparing monthly and yearly reports
- Compiling tonnage reports and monthly warehouse reports
- Data entry using the CMS system
Customer Service Executive
Asian Tigers Group, K. C. DAT (Myanmar) Ltd.
12.2015 - 03.2017
- Responded to customer inquiries and provided accurate information regarding products and services.
- Assisted with order processing, tracking, and issue resolution.
- Maintained accurate records of customer interactions and transactions.
Front Office Staff
Grand Laurel Hotel
04.2014 - 01.2015
- Greeted and checked in guests, ensuring a smooth and pleasant arrival experience.
- Managed reservations, room assignments, and guest requests efficiently.
- Handled guest inquiries and complaints with professionalism and a solutions-oriented approach.
- Coordinated with housekeeping and maintenance to ensure guest satisfaction.
- Processed payments, prepared bills, and maintained accurate records of transactions.
- Provided excellent customer service, addressing guest needs and concerns promptly.
- Managed phone lines, reservations, and check-in/check-out procedures.
- Assisted with administrative tasks, including filing, data entry, and inventory management.
- Ensured the front desk area was clean, organized, and welcoming.
Education
Bachelor's Degree - English
University of East Yangon
Yangon, Myanmar01.2009
Skills
Customer Service Management
Accomplishments
- Successfully reduced customer complaints by 20% through the implementation of new customer service protocols.
- Improved delivery times by 15% by streamlining logistics processes and coordinating closely with the warehouse team.
- Led the customer service team to achieve a 95% customer satisfaction rating over three consecutive years.
Certification
Front Office Operations Level I | Hotel and Tourism Training Centre, the Kandawgyi Palace Hotel
References
Available upon request
Training
- On Job Training
- Kandawgyi Palace Hotel
- January, 2014 - February, 2014
Timeline
Moving Specialist | IAM (International Association of Movers)
01-2024
Move Coordinator Training Program | IAM (International Association of Movers)
08-2023
IAM Trusted Moving Company Training Course | IAM (International Association of Movers)
08-2023
Single Subject Diploma in Logistics and Supply Chain Management (ICM-UK) | Myanmar Institute of Business (MIB)
07-2023
Customer Service Logistics Manager
Asian Tigers Group, K. C. DAT (Myanmar) Ltd.
04.2019 - Current
Assistant Customer Service Logistics Manager
Asian Tigers Group, K. C. DAT (Myanmar) Ltd.
03.2018 - 04.2019
Senior Executive Customer Service
Asian Tigers Group, K. C. DAT (Myanmar) Ltd.
03.2017 - 03.2018
Customer Service Executive
Asian Tigers Group, K. C. DAT (Myanmar) Ltd.
12.2015 - 03.2017
Front Office Staff
Grand Laurel Hotel
04.2014 - 01.2015
Front Office Operations Level I | Hotel and Tourism Training Centre, the Kandawgyi Palace Hotel
01-2014
Micros OPERA Hotel Management Course | Hotel and Tourism Training Centre, the Kandawgyi Palace Hotel
01-2014
Bachelor's Degree - English
University of East Yangon