KATTREEYA EHRENREICH
Donmueang, Bangkok
Summary
Dedicated customer service professional with six years of experience in the healthcare industry as an international coordinator and interpreter. Detailed-oriented and trustworthy with excellent verbal and written communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
English Interpreter
B.Care Medical Center Hospital
04.2023 - Current
- Escort patients to each of their appointments
- Serve as English<>Thai interpreter between health care providers, patients, and their family members
- Translate documents from Thai to English and vice versa
- Contact patients to schedule, reschedule, confirm, and cancel appointments via telephone call, e-mail, Line, and WhatsApp
- Coordinate with medical personnel regarding patients' questions, requests, concerns, and complaints
- Coordinate with international insurance company
- Support office operations by making and answering telephone calls, copying and scanning documents, etc.
- Manage KPIs and productivity of department's files
International Coordinator
Bangpakok9 International Hospital
10.2017 - 03.2023
- Assisted patients in completing forms for registration
- Entered patients' data into hospital database and office folder
- Escorted patients to each of their appointments
- Served as English <>Thai interpreter between health care providers, patients, and their family members
- Translated documents from Thai to English and vice versa
- Called, emailed, and texted patients to schedule, reschedule, confirm, and cancel appointments
- Coordinated with medical personnel regarding patients' questions, requests, concerns, and complaints
- Coordinated with external organizations such as international insurance companies, embassies, repatriation services, etc.
- Supported office operations by making and answering telephone calls, copying and scanning documents, etc.
- Managed office's work schedule
Education
Bachelor of Arts - English
Mahidol University
Nakhon Pathom06.2016
Languages
Thai
Native language
English
Upper intermediate
B2
Certification
Available upon request.
Timeline
English Interpreter
B.Care Medical Center Hospital
04.2023 - Current
International Coordinator
Bangpakok9 International Hospital
10.2017 - 03.2023
Bachelor of Arts - English
Mahidol University
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