Kathryn Collins
Jimboomba,QLD
Summary
Dynamic professional with a strong background in healthcare and customer service, notably at Jimboomba Junction Family Practice. Expert in scheduling appointments and maintaining patient records, while excelling in teamwork and communication. Proven ability to enhance service delivery and streamline operations, ensuring compliance and quality care.
Hospitality professional with record of delivering exceptional customer experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Jimboomba Junction Family Practice
Jimboomba Queensland
05.2023 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate staff members promptly.
- Maintained accurate patient records in electronic health record system for compliance and quality assurance.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
Hospitality Worker
BWS
Flagstone Queensland
08.2020 - 04.2023
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained cleanliness and organization in high-traffic areas to enhance guest experience.
- Assisted in training new staff on operational procedures and service standards.
- Collaborated with team members to streamline processes, improving workflow efficiency.
Nurse/ Personal Assistant
Whiddon Group and Arcare
Beaudesert And Slacks Creek Queensland
07.2011 - 05.2020
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs, documenting changes and reporting concerns promptly.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Educated patients and families on health management and treatment options.
Education
Diploma of Nursing - Nursing
Careers Australia
Burleigh HeadsSkills
- Organization skills
- Time management
- Scheduling appointments
- Telephone skills
- Supply restocking
- First aid training
- Safe alcohol service
- Customer service
- Teamwork and collaboration
- Health and Safety training
Certification
- Certificate in Medical Reception Jan 2023 - Sept 2023
- Diploma of Nursing Jan 2014 - June 2015
- RSA Certificate July 2020
- CPR - Feb 2025
Timeline
Receptionist
Jimboomba Junction Family Practice
05.2023 - Current
Hospitality Worker
BWS
08.2020 - 04.2023
Nurse/ Personal Assistant
Whiddon Group and Arcare
07.2011 - 05.2020
Diploma of Nursing - Nursing
Careers Australia
References
Tania Chambers
Administration Manager
Jimboomba Junction Family Practice
0404 591499
Nikkita Honess
Manager
BWS
0424 441309