Summary
Overview
Work History
Education
Skills
Languages
Hobby
Timeline
Generic

KATHLEEN BADIBENGI

Customer Support Executive
London

Summary

Highly-enthusiastic Customer Service professional with 6 years of client interface experience. Well versed in any services and consumer trends. Progressive background includes customer advisor, receptionist and legal assistant role, training and mentoring new staff on any company objectives.

Overview

13
13
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages

Work History

Customer Service Executive

Caxton
02.2024 - 02.2025
  • Hybrid working role
  • Maintained organised records of all customer interactions for future reference and analysis.
  • Answered incoming calls to address customer queries, resulting in improved customer relations.
  • Resolved technical issues with the use of problem-solving skills, enhancing customer trust.
  • Managed high-volume calls solving technical enquiries and managing payments.
  • Experience in various systems used - zendesk, Microsoft teams, Caxton banking platform.
  • Supported team by demonstrating respect and willingness to help.
  • Streamlined work processes by adopting latest fintech solutions.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Supervisor

RSVP Media Response
10.2022 - 01.2024
  • Promoted to Supervisor
  • Built customer retention and satisfaction by delivering top-quality service.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Dealt with customer complaints and rectified product and service issues.
  • Create a detailed work plan and schedule which identifies and sequences the activities needed to complete the project successfully.
  • Forge and maintain solid relationships and communications and work collaboratively with team members in achieving reliable outcomes.
  • Collaborate with the compliance unit to resolve customer issues and maintain a high level of customer satisfaction.Identifying potential problems and points of friction, working to find solutions that maximize efficiency and quality.
  • Marking QA and giving agent feedback Experience using; Zendesk, Salesforce and Talk desk.
  • Extensive knowledge of Microsoft software and general admin systems.

Customer Service Advisor

RSVP Media Response
06.2022 - 10.2022
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continuallyachieving positive customer feedback.
  • Shared customer feedback and suggested improvements to enhance team performance.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Developed and implemented operational strategies for sales significantly improvingthe business process.
  • Fostered long-term relationships with clients; took time to understand each client's unique situation and recommend appropriate solutions for their needs.
  • Resolved critical issues in a time-sensitive environment using excellent analytical skills.Provide support and comprehensive product/service information to customers.
  • Drove all efforts to amplify revenues by providing exceptional service that generates new business opportunities.

Customer Advisor

Sitel
07.2021 - 10.2021
  • Successfully managed customer issues, solving them within first contact with effective and efficient solutions.
  • Key member of the crisis communication team during COVID-19
  • Call and report on customer journeys for various use-cases in terms of their wellbeing
  • 90% pass rate on completed data protection training
  • Executed outbound calls to existing customer base resulting in a 85% success rate with good communication.

Bar staff

Wetherspoon
08.2016 - 08.2021
  • Processed cash, credit card and voucher payments.
  • Broke down bar after events and returned leftover spirits, glassware and banquet trolleys.
  • Cleaned and filled ice bins.
  • Maintained neat personal appearance.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
  • Oversaw bar inventory, restocked supplies and placed orders.
  • Monitored glassware and stemware inventory.
  • Ensured alcohol was consumed in designated areas only.
  • Served each guest with sincere, positive, pleasant and enthusiastic attitude.
  • Maintained full knowledge of all menu items, contents and preparation methods.
  • Delivered quality food and beverage service to guests quickly.
  • Stocked beer and wine coolers.
  • Upheld high standard of cleanliness in all work areas.
  • Prepared coffee and espresso drinks.
  • Applied responsible alcohol service training to identify high-risk customers, escalating to Managers and minimising safety hazards.

kitchen assistant

Marks and Spencer
03.2015 - 08.2021
  • Mastered 10 recipes to a professional standard.
  • Liaised and cooperate with colleagues to improve workflow by 10% and consistently raise working standards.
  • Assisted colleague in timely preparation of up to 5 meals in a specific timeframe.
  • Maintained swift pace of work, exceeding business demands for cleaning and supplies storage.
  • Prevented spoiled food by monitoring dates, rotating stock and following proper storage procedures.
  • Jobs2go - event waitress.
  • Area of London.

office assistant

Family health Isis
06.2012 - 07.2012
  • Dispersed incoming mail to correct recipients throughout office.
  • Executed on time, under-budget project management on complex issues for senior leadership.
  • Wrote reports and correspondence from dictation and handwritten notes.

Education

Law

University of Northampton

Christ the king college

GCSE -

Trinity CE School

Skills

    Provide great administrative support

Languages

Fluent in English, French and creole 2

Hobby

  • Enjoys fitness
  • Artistic , loves creativity and development
  • Excellent skills in social networking
  • Fluent in several languages

Timeline

Customer Service Executive

Caxton
02.2024 - 02.2025

Supervisor

RSVP Media Response
10.2022 - 01.2024

Customer Service Advisor

RSVP Media Response
06.2022 - 10.2022

Customer Advisor

Sitel
07.2021 - 10.2021

Bar staff

Wetherspoon
08.2016 - 08.2021

kitchen assistant

Marks and Spencer
03.2015 - 08.2021

office assistant

Family health Isis
06.2012 - 07.2012

Law

University of Northampton

Christ the king college

GCSE -

Trinity CE School
KATHLEEN BADIBENGICustomer Support Executive