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Customer operations and e-commerce professional with 3+ years of experience in cross-border markets. Managed 100,000+ orders with complaint/refund rates kept below 1%. Skilled in aftersales workflow optimization, data-driven problem solving, and KPI tracking to improve service efficiency. Multilingual communicator (Mandarin, Cantonese, English) with proven ability to coordinate across teams and markets.

Proactive Storyteller and Content Developer, dedicated to enhancing team achievements through meticulous attention to detail, strong work ethic, and exceptional organizational abilities. Motivated by a commitment to continual learning and professional growth within the dynamic Media and Entertainment sector.

Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.

Proactive and creative professional with a proven track record in digital content production, marketing, and communication. Adept at crafting compelling content that engages target audiences and aligns with strategic business goals. I am eager to contribute to Petal’s mission of supporting healthcare organizations through innovative and impactful content strategies.

KASIDIT SRIVILAI

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KOL Content Manager (freelance)

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Digital Editor

Assistant Lifestyle Editor

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BA - Journalism, Faculty of Communication Arts

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KOL Content Manager (freelance)

Digital Editor

Assistant Lifestyle Editor

Writer

Contributor

BA - Journalism, Faculty of Communication Arts

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