Kanyupin Somjai

Siam Makro Public Company Limited is a wholesaler business under Charoen Pokphand Group.The company has continued success in being a distributor of consumer products. At wholesale prices to more than 2.4 million members nationwide Which consists of a group of retail retailers Hotels, restaurants, restaurants and catering business operators (Horeka), educational institutions And various offices Currently, Makro has 100 branches nationwide.

• Led projects and analyzed data to identify opportunities for improvement.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Used Microsoft Word and other software tools to create documents and other communications.
• Identified issues, analyzed information and provided solutions to problems.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Monitored all company inventory to ensure stock levels and databases were updated.
• Received and processed stock into inventory management system.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Handled 200 high potential customers in the portfolio to address customer inquiries and concerns.
• Collaborated with departments or management to achieve sale.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained energy and enthusiasm in fast-paced environment.
• Completed tasks to ensure compliance with relevant sale regulations.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Maximized business potential by providing excellent customer service and ensuring 100% client retention.
• Proactively managed client correspondence and recorded all tracking and communications.
• Branded products through effective salesmanship and maintained long-term relationships with clients.
• Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Identified prospect needs and developed appropriate responses along with information on suitable products and services.
• Consulted with marketing specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
• Demonstrated products and specific features at customer locations and special events.
• Implemented marketing and sales campaigns to effectively brand Marko.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Informed customers about product benefits, information and pricing resulting.
• Targeted prospective clients by reviewing business directories, building database of leads.
• Grew business sales by 10-25% through effective cross-selling, exceptional customer service and cold calling.
• Developed new business by networking with prospects and valuable customers.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Automated contact management system, resulting in better client organization and goal alignment.
• Networked at events and by phone to expand business profits and revenues.
• Researched potential clients and markets to prepare for appointments.
• Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
• Supported customers continuously from sales process to product set-up and use.
• Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
• Set up appointments with potential and current customers to promote new products and services.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Used Sibel and Orcel to maintain company database with essential account and sales information.
• Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Used consultative sales approach to understand and meet customer needs.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Aspire Lifestyles Services Limited is a Concierge industry pioneer with nearly 30 years of experience designing and managing high-performance Concierge programs for the world’s most prestigious brands and their high-value customers. Aspire Lifestyles in Thailand is outsourcing for various banks and various car brands. I was assigned to work with VIP and VVIP credit holders of Citi Bank Thailand with 50,000 cardholders only High-End credit card holder.

• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Answered over 200 calls per month to meet fast-paced call center demands.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Addressed escalated customer service issues sent from us and teams to save customer relationships.
• Helped average of 15 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
• Referred complex issues relating to online order system or technology to help desk for further evaluation.
• Answered up to 20 incoming calls in busy, fast-paced global call center.
• Described and explained details about product or service options to inform customers and guide purchasing decisions.
• Contributed to company achieving and holding industry-leading customer service ratings.
• Resolved customer complaints and addressed emergency requests and needs.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
• Researched issues through identification of similar past problems and recommended most appropriate solution.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
• Initiated termination of customer contract upon request.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Entered customer interaction details to track requests, document problems and record solutions offered.
• Documented and detailed calls and complaints using call center's CRM database.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.

I combined a small group of people for freelance jobs. Basically, hotel advertising and portrait videos. Also my group created and designed interior design.

• Set up for shots according to production schedules, weather and lighting conditions and available equipment.
• Produced original video content by working collaboratively with producers, designers and art specialists to facilitate multimedia production.
• Collaborated with team members to develop content and message of over hours of footage.
• Storyboarded films and recorded over hours of footage for 7 projects.
• Used Final Cut/Adobe Premiere Pro to edit footage into correct order and add effects.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Completed minor preventative maintenance and mechanical repairs on equipment.
• Adhered to social distancing protocols and wore mask or face shield at all times.
• Organized and maintained schedules for home consultations, customized room designs and staff meetings.
• Purchased accessories to coordinate with furniture purchases and enhance rooms.
• Created digital room designs using SketchUp and V-Ray Render.
• Advised clients on styles, layouts, budgets and overall designs.
• Advised clients on methods to keep spaces fresh and inviting.
• Advised clients on comfort and durability of various fixtures, materials and surface coverings.
• Arranged furniture to facilitate traffic flow and design objectives.
• Completed client consultations and worked with architects to define needs and style preferences for new office spaces.
• Met with clients to discuss project scope and desires for spaces.
• Prepared cost and material estimates prior to advising on marketing matters and real estate design layouts.
• Utilized natural and artificial light to highlight features and areas of rooms.
• Selected and organized color schemes for clients.

Ashlee Hub Hotel Patong conveniently located on Phuket’s Dramatic West Coast and in the heart of the popular tourist town of Patong, Ashlee HUB Hotel Patong 4 star boasts 110 fully-appointed rooms in a contemporary building.

• Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
• Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
• Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
• Inspected condition of all vacant rooms at beginning of shift.
• Dusted and polished surfaces to achieve attractive shine.
• Worked with 15-person housekeeping staff to maintain clean, organized facilities.
• Adhered to hotel standards for cleanliness, appearance and service.
• Met requests for guests for extra towels, ice buckets, pillows and blankets.
• Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
• Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
• Prepared rooms with top-notch standards every time.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
• Updated customer accounts with add-on room charges, including minibar use and room service bills.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
• Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
• Conducted financial audits on scheduled basis.
• Promoted local entertainment and sporting events and offered details to assist patrons.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Arranged accommodations and travel plans for visitors and presented updated itineraries.
• Planned coverage needs and organized services to support incoming special events.
• Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
• Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.

Prince of Songkla University is number 185 in Asia, and the 6th in Thailand together with other two universities by the Quacquarelli Symonds (QS) is a famous world universities’ ranking from United Kingdom, which uses an interactive ranking table to explore world’s top universities, with options to see the ranking by country, region or subject area. The QS has announced the ranking of leading universities in Asia 2018, with a total of 940 universities from 84 countries, based on six performance indicators: academic reputation from global survey, faculty student ratio, citations per faculty from Scopus, employer reputation from global survey, proportion of international students, and proportion of international faculty.

• Documented attendance and completed assignments to maintain full class and student records.
• Mentored students through office hours and one-on-one communication.
• Streamed classes online and uploaded videos for later viewing by distance and absent students.
• Checked assignments, proctored tests, and provided grades according to university standards.
• Prepared lessons according to course outline to convey all required material and deepen student understanding of subject matter.
• Oversaw classes of up to 30 students per class for the class.
• Assisted faculty with clerical tasks such as copying papers, collecting assignments and preparing materials for upcoming classes.
• Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills.
• Taught small groups of students focused on specific parts of coursework.
• Completed minor preventative maintenance and mechanical repairs on equipment.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used coordination and planning skills to achieve results according to schedule.

Beyond Resort Khaolak is 4 star resort one of Kata Group . This luxurious resort enjoys a prime beachfront location

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Prepared beverages and filled food orders for customers.
• Checked identification to enforce age regulations for alcoholic beverages.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Kept server areas clean and stocked during service hours to increase efficiency while working tables.
• Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
• Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

The Vijitt Resort Phuket is 5 star resort. The exquisite location was handpicked by its Thai owner for its outstanding natural beauty with wide open spaces, tall swaying palms and lush green lawns that gently slope towards the Andaman Sea. The unforgettable view from this 5 star villa resort Phuket overlooks a myriad of offshore islands from the calm and tranquil tidal beach at Chalong Bay.

• Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
• Collaborated with colleagues to collect information about specific customer desires and dietary needs.
• Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
• Prepared and expedited food orders to support waitstaff and other team members.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Monitored line processes to maintain consistency in quality, quantity and presentation.
• Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Received and processed stock into inventory management system.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Prepared beverages and filled food orders for customers.