Kanyawat Bolton

• Key focuses: Customer, People, MHE and Environmental Sustainability
• Customer - Develop and maintain positive relationships with senior management of all 4 key customers and ensure contracts are managed in a way which satisfies customer expectations and measured by customer satisfaction surveys
• Construct and track Key Performance Indicators for a variety of customers within sector
• Support resolution of defects and plans for ongoing improvement
• People – Managing and monitoring engagement strategy, to achieve all activities and within budget
• MHE - Lead, coordinate and follow up with MHE team in maintaining safety, repair, preventive maintenance, functionality and appearance of all MHE equipment, including batteries, rolling equipment, charging equipment
• Work with DC leadership to evaluate needs for all scheduled and non-scheduled work requests or special projects
• Sustainability comms - Implementation and monitoring of a company's sustainability GoGreen programs to sites.

• Key liaison officer between DHL retail sector and major retail account customer representatives
• Targeted follow up with DHL customer contacts on DHL actions in support of their business needs
• Represent and support Sector Vice President in key customer meetings on varied agenda topics – KPI performance, financial reporting, peak planning, contract renewals
• Lead engagement champion for sector
• Formulating staff engagement activities and events
• Focus on team active leadership
• Construct and track Key Performance Indicators for a variety of customers within sector
• Support resolution of defects and plans for ongoing improvement
• Follow up and project management of key activities with sector – Global metric reporting, customer billing, supplier management
• Contract management - managing relationship with major MHE provider on cost, quality and performance standards
• Significant achievements: Reduction in monthly rental and accident repair spends
• Event coordinator for major DHL events
• Notable events include: Quarterly town hall events, sector strategy away days and ‘customer for life’ engagement days
• Venue co-ordination and setup, supplier negotiations, presentation preparation and delivery
• Verbal translation services at large public events
• Support recruitment and selection process for key and senior hires within sector
• Functional and general management recruitment
• Provide a confidential service in management and manage a senior directors diary, work schedule and communication commitments

• Human Resources Management
• Worked closely with management team to set up, managed, conducted and implementation of corporate strategies and policies related to human resources management, organizational, employee development, manpower plan, human resources budget, HRM strategies, policies and procedures in line with business strategies and corporate direction
• Managed and conducted in all functions of human resources management in the area of Thai labor law and related, recruitment & selection, employment and retirement of employees, training & development, welfare, compensation & benefit, performance, employee relation, punish and reward, disciplinary action handing, welfare, payroll management and HR administration
• Distributed and kept up-to-dated revised policies and procedure to ensured labor law, social security fund & workmen’s compensation fund and any legal compliance of HR practices to fulfill requirements
• Monitoring and supporting each department to be able to used HR tools and forms effectively
• Advised and consulted staffs and management to solve causes of human resources – employee relations with a systematic approach, making or recommending appropriate decisions
• Provided variety of weekly, monthly, quarterly and annual HR reports
• Provided efficiency corporate activities for employees, emphasized employee relations and staff activities such as New Year party, Sport day, Birthday congratulations, Songkran festival, Company trip etc
• Lead auditor for internal audit ISO9001:2008

Training

• · Managed and conducted training and development strategies, analyzed competencies gap & training needs for designed and developed corporate competencies models for all staffs at all levels to ensure the maximum performance as well as contribution to be in line with corporate strategies.
• · Planned, designed course layout, training material, budget and conduct training & development courses such as training class, workshop, seminar, orientation, on the job training, mentoring or in other possible form.
• · Updated and created monitoring a modern HRD system tools to assess the training & development effectiveness.
• · Developed, followed up, set competencies and KPI.
• Compensation and Benefits
• · Monitored and revised of salary structure, benefits offered, and other allowances given to staff to ensured competitive in the market.
• · Monitored payroll report and all reports related to payroll system, including social security fund, workmen compensation fund and personnel income tax.
• · Monitored employee attendance, salary management and fringe benefits of employees
• Recruitment
• · Taking responsible for the full spectrum of recruitment for all levels and hiring staff to all departments
• · Preparing notices and advertisement for vacant position, schedule and organize interview, conduct reference check on possible candidate
• · Orientation new staff about company policy, benefit and condition of hiring
• · Planning channels and media sources, such as Employment Office, Institute, website, job fair, and etc. to serve company requirement in the appropriate time
• · Improving and develop recruitment process and hiring process to be the most effective for entry level to executive level positions.
• · Planning and prepare tools, measure or test for selection by coordinating with relevant department to identify knowledge needed in each position.
• · Join as committee to interview and selection process and to determine starting wage of new employees include other conditions of employment
• · Basic evaluating jobs and levels to ascertain whether pay differences between people in different positions are fair and considered for the offering

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Conducted research and analyzed data to provide detailed reports on various business topics.
• · Planning and organising meetings, events, conferences, travel arrangements and staff functions, accommodation and any special requirements.
• · Able to work to a demanding schedule and delivery deadlines and report at a senior level. Managing conflicting deadlines and being able to negotiate when deadlines conflict.
• · To act as the key contact point with HR for the Managing Director in respect of HR issues such as appeals, recruitment. To organize the above in line with company policies and procedures and to ensure that all the relevant paperwork and documentation is in place and all relevant officers and staff have all necessary information.
• · To manage, monitor and maintain Managing Director correspondence. Taking initiative to respond on behalf of Managing Director where appropriate and redirecting queries to a relevant officer for a response. To produce, draft and proof correspondence.
• · Develop and maintain filing and information systems (electronic and hard copy) ensuring archive material is safe and can be speedily retrieved
• · Purchase of products and services in organization.
• · Manage and control costs and quality effectively.
• · Collate purchase orders and purchase requisitions in order to order products or services.
• Negotiate contract terms of agreement and pricing with Project Management Team

• Established and managed activities towards project milestones.
• Participated in formal hand-off of projects and initiatives to other departments.
• Schedule appointments, meetings, and maintaining appointment calendar(s). Meeting planning includes anticipating materials needed for meeting as well as preparation for off-site meetings, including conference schedules and registrations.
• Travel Arrangements - Organizing coordinating for tickets & travel
• Collate /coordinate the flow of information internally & externally.
• Arranging and planning programs for meetings and entertainment of visitors.
• Coordinating domestic and international telephone calls and teleconference/ video conference between organization and other entities.
• Create or work with others to establish spreadsheets and/or data bases.
• Maintain confidentiality of personnel records and project files.
• Perform other functions such as organizing and filing confidential files and creating and maintaining project records and management system.

• Designed and managed knowledge of all courses and services.
• Coaching to meet branch and individual sales goals.
• Trained and Develop sales technique for staffs
• Resolve member problems that require a management-level decision.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Forecasted trends and recommended improvements based on financial risk analyses.
• Manage English and Computer courses for all levels.
• Maintain a highly motivated, well-trained staff along with maintaining effective employee relations.