KANTIMA PHROMKAEW

• Currently working as a Customer Experience Specialist in the Flight Thai team, with prior experience as a Customer Experience Specialist in the Thai Accommodation team at Agoda Services Co., Ltd. Responsible for providing exceptional customer service and support by addressing customer inquiries, concerns, and complaints, offering solutions and alternatives, and following up to confirm resolution. Utilize active listening skills to effectively understand and respond to customer needs, delivering personalized solutions. Demonstrate flexibility and adaptability in a fast-paced environment by quickly adjusting to changing customer demands and performing well under pressure.

• Managed and supported the customer service team, handled inquiries and complaints, and improved processes. Maintained records, prepared reports, and collaborated with other departments. Collected and analyzed customer feedback for continuous improvement.

Provided attentive and responsible care for children, ensuring their safety and well-being at all times. Engaged children in educational and recreational activities to promote development and creativity. Assisted with meal preparation, household chores, and transportation, demonstrating strong multitasking and time-management skills. Established open and effective communication with the host family to ensure clear expectations, and a harmonious environment. Maintained ongoing communication with parents regarding children’s progress, needs, and concerns throughout the placement period. Improved children’s language skills through engaging conversations and interactive language games.