Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kantima Daenphongphak

Kantima Daenphongphak

Central

Summary

Professional dedicated to enhancing dining experiences through exceptional service and high standards. Proven ability to expand customer base using innovative promotional strategies. Committed to continuous improvement and operational excellence in hospitality settings.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

JAMPA Restaurant (Green Michelin Star)
Phuket
12.2024 - Current
  • Oversaw daily restaurant operations, ensuring high service standards and customer satisfaction.
  • Trained and supervised staff on menu offerings and effective service techniques.
  • Implemented training programs to enhance staff skills and knowledge retention.
  • Organized promotional events to increase customer engagement and loyalty.
  • Developed partnerships with local businesses to foster community outreach.
  • Collaborated with chefs to pair wines with menu selections for optimal experience.
  • Educated staff on wine service techniques to elevate guest experience.
  • Crafted innovative cocktails using fresh ingredients and advanced mixology techniques.

Assistant Manager and Sommelier

NOI (2 Michelin Stars)
@Four Seasons Hotel
01.2023 - 12.2024
  • Ensured seamless restaurant operations through effective oversight and management.
  • Addressed guest complaints and concerns to enhance customer satisfaction.
  • Managed email inquiries, providing timely responses to all client communications.
  • Recommended wine pairings to customers, enhancing dining experiences.
  • Oversaw bar management, including inventory control and menu development.
  • Assisted in daily restaurant operations and staff management.

Head Receptionist

NOI (2 Michelin Stars)
@Four Seasons Hotel
01.2022 - 12.2023
  • Resolved customer complaints and addressed guest inquiries with accurate information delivery.
  • Supervised reception staff, providing training on customer service standards.
  • Demonstrated strong communication skills in English, Cantonese, and Mandarin.
  • Utilized problem-solving abilities to effectively address guest concerns.
  • Facilitated communication between staff and senior management through diligent message relay.

Receptionist

HAKU Restaurant IFC, Central
01.2020 - 12.2022
  • Handled incoming calls and provided customer inquiries efficiently.
  • Demonstrated excellent communication skills in English, Cantonese, and Mandarin.
  • Exhibited multitasking abilities and delivered high-quality customer service.
  • Maintained strong customer relationships.

Education

Advanced Diploma - Tourism And Hospitality Management

Royal Brisbane International College
Tsim Sha Tsui, KLN
01.2020

High School Diploma -

Delia Memorial School (Hip Wo)
Kwun Tong, KLN
01.2018

Skills

  • Microsoft Office Suite
  • Restaurant management
  • Staff development
  • Customer engagement strategies
  • Problem-solving skills
  • Communication proficiency

Languages

Thai
First Language
English
Proficient (C2)
C2
Chinese (Cantonese)
Advanced (C1)
C1
Chinese (Mandarin)
Intermediate (B1)
B1

Timeline

Restaurant Manager

JAMPA Restaurant (Green Michelin Star)
12.2024 - Current

Assistant Manager and Sommelier

NOI (2 Michelin Stars)
01.2023 - 12.2024

Head Receptionist

NOI (2 Michelin Stars)
01.2022 - 12.2023

Receptionist

HAKU Restaurant IFC, Central
01.2020 - 12.2022

Advanced Diploma - Tourism And Hospitality Management

Royal Brisbane International College

High School Diploma -

Delia Memorial School (Hip Wo)

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Kantima Daenphongphak