Kanticha (Bright) Saweangjit
Krabi
Summary
I am working as Cluster Reservations Manager at Avani Aonang Cliff Krabi Beach Resort & Avani Plus Koh Lanta Krabi Resort and now I would like to get a chance and try the new experience with ibis Styles Hotel Ao Nang in a position Assistant Front Office Manager or Duty Manager.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Cluster Reservations Manager
Avani Aonang Cliff Krabi Beach Resort & Avani Plus Koh Lanta Krabi Resort
09.2024 - Current
- Attend daily morning brief with all HODs
- Making plans and training a team member to work following the SOP and Goals
- Set KPI, Goals for the team
- Monitoring room inventory, balancing to close or open for selling and update wholesale allotment
- Resolving all issue of reservation part
- Handling group rooming list, update information to operation team
- Being a manager on duty (MOD) sometime and solve guest issue
- Doing daily pickup report and monthly promotion update to the team
Cluster Assistant Reservations Manager
Avani Aonang Cliff Krabi Beach Resort & Avani Plus Koh Lanta Krabi Resort
11.2023 - 08.2024
- Action working as a manager to handle all planning and solve problem
- Making plans and training a team member to work following the SOP
- Joining HOD meeting
- Resolving the problem such as miss booking, over booking or guest complain about reservation
- Handling group rooming list and update into system
- Working in reservation task such as key booking, update profile, response email etc
- Correspondence check for pre arrival and checking enter on report in daily basis
- Do reservation daily rate check
Assistant Reservation Manager
Anyavee Tubkaek Beach Resort
03.2023 - 10.2023
- Action working as a manager to handle all planning and solve problem
- Making plans and training a team member to work following the SOP
- Joining HOD meeting sometimes
- Monitoring room inventory (site minder) and room assignment (PMS) to close or open for selling
- Resolving the problem such as miss booking, over booking or guest complain about reservation
- Handling group enquiry, submit proposal
- Being a host leader for hotel inspection
Senior Reservation Supervisor
The Tubkaak Krabi Boutique Resort
09.2019 - 02.2021
- Handling email from direct booking, online and wholesale
- Key booking from wholesale and updating booking from online channel
- Doing the invoice for wholesale booking (no credit) and follow up payment with travel agent
- Doing payment from online booking and check booking condition before settle the payment
- Checking correspondence for next arrival guests
- Doing daily report and attending morning brief when Manager on leave
- Resolving the problem such as miss booking, over booking or guest complain about reservation
- Training a new officer and providing job description
- Closing allotment or close selling on extranet for some wholesale booking
- Handling group enquiry, submit proposal
- Being a wedding and group function planner
Reservation Supervisor
Dusit Thani Krabi Beach Resort
07.2017 - 08.2019
- Handling email from direct booking, online and wholesale
- Key booking from wholesale and updating booking from online channel
- Doing the invoice for wholesale booking (no credit) and follow up payment with travel agent
- Doing payment from online booking and check booking condition before settle the payment
- Checking correspondence for next arrival guests
- Doing daily report and attending morning brief when Manager or Assistant on leave
- Resolving the problem such as miss booking, over booking or guest complain about reservation
- Training a new officer and providing job description
- Closing allotment or close selling on extranet for some wholesale booking
Guest Service Agent
Dusit Thani Krabi Beach Resort
07.2015 - 06.2017
- Welcome to guest with “Thai culture style” (Wai and Smile)
- Serviced to guest check in, check out - Provided information to guest about hotel service
- Managed and updated documents about guest profile
- Resolved the problem to guest
- Coordinated with in all department of hotel especially housekeeping department
- Checked email of front desk and follow up
- Updated log book and follow up
- Managed the people to do the job in each shift
- Worked in night shift and do night audit
- Passed communication with colleague in each shift
- Handled cashiering and do city ledger
- Worked replace when guest service supervisor day off
- Checked correspondence and assign room for next day arrival
- Prepared registration card for next day check in
- Trained about job descriptions for new associate
Guest Service Agent
Sheraton Krabi Beach Resort
02.2014 - 06.2015
- Welcomed to guest with “Warm welcome” (5 step, 10 step)
- Serviced to guest check in, check out
- Provided information to guest about hotel service
- Managed and updated documents about guest profile
- Resolved the problem to guest
- Coordinated with in all department of hotel especially housekeeping department
- Updated log book and follow up
- Worked in night shift and do night audit
- Handled cashiering and do city ledger
- Checked correspondence and assign room for next day arrival
- Prepared registration card for next day check in
- Passed communication with colleague in each shift
Guest Service Agent
Mandawee Resort & Spa
05.2012 - 01.2014
- Serviced to guest check in, check out
- Provided information to guest about hotel service
- Managed documents about guest information
- Coordinated with in all department of hotel (Housekeeping, Food & Beverage, Spa, Engineering etc.)
- Closed shift and night audit
- Resolved the problem to guest
- Sold the room packages with Sales and Marketing team at “Thai Travel Fare @ Queen Sirikit Convention Center
Education
B.B.A - Tourism Management
Songkla University
Additional Information
Personal Skills
- Time management
- Reliable and professional
- Team player
- Fast learner
- Organized
- Motivated
- Good Leadership
Skills
Computer:
- Microsoft Office (Word, Excel, and PowerPoint)
- Advanced using Opera System
- Advanced using Comanche System
- Excellent using Smart Finder System
- Excellent using “Light Speed and Galaxy system”
Languages: Advanced in Thai and English
Other: Good hospitality, Friendly, Smiling, Grooming
Training
- Trained about Quality and Continuous Improvement, 2019
- Trained about Quality and Empowerment and Ownership, 2019
- Trained about Leadership and Management skills, 2018
- Trained about Dusit Graciousness, 2015
- Trained about room up selling, 2014
- Trained about Culture Service in Starwood brand, 2014
- Trained about “Welcome and Farewell” to guest, 2014
Timeline
Cluster Reservations Manager
Avani Aonang Cliff Krabi Beach Resort & Avani Plus Koh Lanta Krabi Resort
09.2024 - Current
Cluster Assistant Reservations Manager
Avani Aonang Cliff Krabi Beach Resort & Avani Plus Koh Lanta Krabi Resort
11.2023 - 08.2024
Assistant Reservation Manager
Anyavee Tubkaek Beach Resort
03.2023 - 10.2023
Senior Reservation Supervisor
The Tubkaak Krabi Boutique Resort
09.2019 - 02.2021
Reservation Supervisor
Dusit Thani Krabi Beach Resort
07.2017 - 08.2019
Guest Service Agent
Dusit Thani Krabi Beach Resort
07.2015 - 06.2017
Guest Service Agent
Sheraton Krabi Beach Resort
02.2014 - 06.2015
Guest Service Agent
Mandawee Resort & Spa
05.2012 - 01.2014
B.B.A - Tourism Management
Songkla University
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