Kanphitcha Tatiyakul

Company Overview: https://www.pttdigital.com/

HRM

Employee Engagement

Seeking to leverage comprehensive employee relations capabilities to foster a positive work environment.

• Implement an employee engagement survey that increased response rates from 50% to 89%, and identified key areas for improvement.
• Develop and deliver dashboards, data visualization, and data-driven insights for executive presentations.
• Lead the implementation of employee recognition, e.g., Employee of the Year awards: highlight exemplary performance, the achievement of company goals, and adherence to company values. Long Service Awards: recognize employee contributions, strengthen employee loyalty, and enhance employee engagement.

Welfare Committee Management.

• Collaborate with stakeholders in the Employee Committee Election, increase election awareness among employees, encourage employees to stand as candidates, provide advice for ballots and vote counting, and announce election results.
• Assist the Employee Committee in understanding their roles, responsibilities, and laying the groundwork for employees to have their voices heard.
• Encourage the Employee Committee to gather information and raise concerns about welfare issues with the employer (top management).
• Regularly hosted Employee Committee Meetings (quarterly) with employees and employers (top management), improving transparency, and maintaining friendly relations and open communication channels between employers and employees through regular meetings.
• Engage and facilitate the Employee Committee in discussing welfare with the employer, and inspect welfare arrangements.

Compliance.

• Assist the HR team in improving and assuring adherence to processes, policies, and legislation, reduce legal issues related to employability through comprehensive compliance checks, and maintain compliance with Standard Operating Procedures appropriately.
• Development and delivery of HR compliance-related end-to-end recruitment process, HRM, and PDPA.
• Support the tracking and management of HR Operations activities.
• Participate in fact-finding investigations from internal audit, external audit.

Talent Acquisition Team Leader.

Promoted to lead the recruiting team.

• Manage full-cycle recruiting, manpower monitoring, and develop and execute a people strategy to align with the current and future strategic direction of the organization.
• Partner with hiring managers and department heads to understand requirements, and develop a recruiting and workforce planning strategy.
• Cultivates and manages relationships with hiring managers and executives to provide service excellence and recruitment expertise.
• Creating and implementing a team workflow, monitoring team progress, and providing direction and feedback.
• Leading and motivating a team of talent acquisition professionals and ensuring they meet targets.
• Provided valuable counseling on the entire hiring process in order to ensure that the best talents were selected.
• Attract and acquire high-potential candidates for creating talent pools, and build pipelines for future skill sets and competencies.
• Manage Internship Program: Prepare demand survey, recruit, orientation, final presentation with top management, feedback survey, timesheet, and compensation.

Talent Development

• Develop and execute a comprehensive Individual Development Plan, Leadership Development Program, well-being program, and vendor sourcing and selection.
• Manage documentation for the Department of Skill Development.

PMO - PDPA

• Handling the project planning to go-live process and providing training for the People Excellence Center (HR) during PDPA implementation.
• Monitoring the project and providing support, advisory, training, communication, and career web procedure review.
• Data collection and extraction of data from a wide range of source databases and file systems.
• Mapping, cleansing, validating, and reconciling data.
• Manage datasets to achieve analytical goals, develop data reports, dashboards, and provide activity logs to track progress, status, and improve data accuracy and reliability.
• Generate reports for internal and external auditing.
• Successfully execute moving large volumes of data to a newer platform, and support the technical team for data migration.

Company Overview: https://m17.asia/en/about/

(The company closed down due to COVID-19)

• Set up the HR department and support KOLs and sales management.
• Handle the overall HR function as the only HR person in the Thailand office.
• Work closely with the Country Head (Thailand), the Head of Personnel (Taiwan-based), and department managers to assist them in personnel matters; include employee counseling and legal advice concerning HR-related legal issues, and stay up-to-date and comply with the changes in labor legislation.
• End-to-end recruitment and selection process, preparing employment contracts, managing and conducting the onboarding process, and liaising with the regional team (Taiwan) to create corporate accounts and support IT settings.
• Planning and scheduling probation evaluations, performance management.
• Payroll management and processing, personal income tax calculation, Social Security Fund, compensation and benefits.
• Act as the point of contact regarding labor legislation issues, particularly employment contracts, payment in lieu of notice, and severance pay, as well as a decrease in legal disputes.
• Contacting the Social Security Office, group health insurance agent, Provident Fund management company, Department of Labour Protection and Welfare, and Central Labour Court.

Company Overview: https://www.skillsolved.com/

• Business development, negotiate agreements, and recruitment fees.
• Identifying clients’ needs and preferences to drive successful recruitment results.
• Maintain existing client relationships, find a way to get more clients, and follow up with lost clients.
• Collaborate with HR and hiring managers to define the requirements for the vacant role.
• Deep understanding of individual industries, job specs, corporate culture, and organizational structure.
• Sourcing potential candidates, screening, evaluating, meeting candidates face to face, providing candidates with all necessary information, and asking for referrals from industry professionals.
• Verify that the candidate's qualifications, career background, and other information they have provided are correct, then present qualified candidates to the client.
• Arrange the interview as soon as possible.
• Provide the client with a few convenient time slots in advance.
• Provide guidance on compensation, and help negotiate fair compensation and terms at the time of the job offer, as well as conducting reference checks.
• Inform the candidate of the outcome, and keep in touch with both the successful candidate and the candidate who is not selected.

Company Overview: https://www.icanread.asia/thailand/thai.

• Oversee the administration, operations, and management of the Learning Centre.
• Responsible for the growth and overall profitability of the Learning Centre, maintaining the professional standards of the Learning Centre as determined by HQ.
• Monitor sales targets, sales forecasts, sales strategy, and marketing plan.
• Analyze the problems and find an effective problem-solving decision-making approach with good business sense.
• Record keeping and updating student progress.
• Observe native English instructors teaching, and conduct evaluations of instructors.

***Hit the highest percentage (exceeded target) of new enrollment in the off-peak season of 2017.

Company Overview: https://adecco.co.th/

• Full cycle recruitment, retention, exit interview for Permanent & Pool Temp Project
• Provide payroll support data, review time attendance sheet accuracy
• Sourcing and attract candidates, interview prospective candidates to ensure best possible fit for client needs
• Send the candidate profile to clients
• Coordinate between clients and candidates
• Act as a point of contact and build influential candidate relationships during the selection process
• Support clients and candidates in the salary negotiation, conducting reference checks and performing a regular follow up with both parties

***Achievements: Account growth and achieved over 90% placement target in 2015.

• Train, coach, and develop new and current staff on proper customer service practices.
• Investigate and resolve customer complaints.
• Controlling labor costs and boosting productivity, organizing and supervising shifts, and scheduling staff to maximum levels of performance.
• Track and record inventory, estimate and cost of required supplies, purchase planning, and develop standards and procedures to efficiently receive deliveries.
• Ensure a first-in, first-out system with all ingredients labeled, and store properly.
• Drive food costs down by effectively improving inventory procedures and reducing spoilage levels by controlling operational costs.

***Achieved the biggest yearly profit of 2014 through employee performance development, creating a positive work environment, reducing employee turnover, and vendor-managed inventory.

• Monitor sales targets and motivate the sales team to achieve the company’s goals.
• Build long-lasting relationships with clients.
• Understand the requirements of the client, and offer a suitable skin care package, treatment, and products accordingly after analyzing the client’s lifestyle and concerns.
• Scheduling and confirming appointments for clients.
• Coordinate with the dermatologist and the beauty therapist.
• Reconcile all bills at the end of the day, and ensure that the invoices and payments are in accordance.

• Warm greetings and seating guests, taking reservations, and preparing the Dinner & Show package.
• Give quick and exact information to guests.
• Answer all questions regarding menu items and the traditional Thai puppet show.
• Monitor inventory stock and order supplies.
• Update and maintain the holiday and absence records of staff, and summarize the report to the Japanese manager.
• Coordinate activities between Marketing and the Restaurant.
• Act as an emcee to introduce the performance and special events.
• Give an interview, and participate in TV shooting.
• Handle all administrative tasks as assigned by Japanese manager