Kanokpohn Suksa-Ard
Bangkok
Summary
Experienced content reviewer skilled in moderation and quality assurance. Expertise in critical thinking and adaptability, ensuring high standards in content evaluation. Proven leadership in customer service and team supervision, enhancing productivity and performance.
Overview
10
10
years of professional experience
Work History
Content Reviewer
Tech Firefly
Remote
10.2022 - Current
- Ensure a logical and meaningful review, and evaluate Google Ads content in Thai, English, and any assigned languages.
- Deliver high-quality content reviews consistently and accurately.
- Proofread, review, and edit documents for accurate use of grammar and content.
- Review, maintain, and curate data, and quality performance.
Supervisor
transcosmos
Bangkok
05.2019 - 08.2022
- Monitored team managing various customer communication channels such as calls, emails, and social media platforms.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Collaborated with the vendor and other departments to coordinate workflow processes between teams.
Team Lead
transcosmos
Bangkok
12.2018 - 05.2019
- Assisting advisors and the team with Thai and English voice and non-voice contact (call, email, Facebook, and Instagram).
- Enhanced team performance through effective coaching.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Travel Executive
AEGIS BPO Malaysia Sdn Bhd
Petaling Jaya
07.2017 - 07.2018
- Handled sales and support for voice and non-voice contacts.
- Utilized GDS systems efficiently for booking, updating, and confirming travel plans.
- Maintaining sales and quality performance as per the requirements.
Tour Desk Representative
Hotelbeds
Bangkok
03.2016 - 04.2017
- Designed and executed travel plans for enhancing guests' satisfaction.
- Maintaining sales target performance and identifying opportunities for cross-selling additional products or services.
- Collaborated with vendors to provide extra support for guests.
Guest Relation Officer
The Landmark Bangkok
Bangkok
05.2015 - 11.2015
- Responsible for receptionist tasks and daily reports to increase efficiency and satisfaction.
- Ensured top-tier hospitality and organized welcome packages for VIP guests, which included special gifts or amenities.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Bachelor of Arts - English Literature
Kasetsart University
Bangkok, Thailand05-2015
Some College (No Degree) - English Language
Shafston International College
Gold Coast, Australia08-2014
Skills
- Content review expertise
- Content evaluation and moderation
- Editing and proofreading
- Quality assurance
- Customer service excellence
- Performance monitoring
- Team leadership and team coaching
- Effective communication
- Training and development
- Problem-solving aptitude
Languages
Thai
First Language
English
Advanced (C1)
C1
Timeline
Content Reviewer
Tech Firefly
10.2022 - Current
Supervisor
transcosmos
05.2019 - 08.2022
Team Lead
transcosmos
12.2018 - 05.2019
Travel Executive
AEGIS BPO Malaysia Sdn Bhd
07.2017 - 07.2018
Tour Desk Representative
Hotelbeds
03.2016 - 04.2017
Guest Relation Officer
The Landmark Bangkok
05.2015 - 11.2015
Bachelor of Arts - English Literature
Kasetsart University
Some College (No Degree) - English Language
Shafston International College
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