Kanlayanee Sittimeng
Duty Manager
Bangkok ,Bangkok
Overview
8
8
years of professional experience
Work History
Duty Manager
Ibis Style Sukhumvit Prakhanong
08.2025 - Current
- Assisted in managing daily operations by coordinating staff schedules and ensuring adherence to service standards.
- Monitored guest feedback to identify areas for improvement and implemented solutions to enhance overall guest satisfaction.
- Supported inventory management by conducting regular checks and restocking supplies to maintain operational efficiency.
- Collaborated with team members to maintain cleanliness and organization in public areas, ensuring a welcoming environment.
Assistant Front Office Manager
Galleria 10 Bangkok Hotel by Compass Hospitality
07.2023 - 09.2024
- Coordinated front office operations, ensuring optimal guest satisfaction through efficient check-in and check-out processes.
- Managed guest inquiries and complaints, enhancing overall experience through timely and effective resolutions.
- Trained and mentored front office staff, fostering a collaborative team environment to improve service delivery.
- Implemented streamlined procedures for room assignments, contributing to improved operational efficiency and guest flow.
- Coordinated front office operations and ensured seamless guest experiences, resulting in improved overall customer satisfaction scores.
- Assisted in managing daily front desk activities, enhancing team efficiency through effective communication and delegation of tasks.
- Developed and maintained strong relationships with guests, addressing concerns promptly to foster loyalty and repeat business.
- Implemented training sessions for new staff, increasing team competency and reducing onboarding time for front office personnel.
Duty Manager
Galleria 12 Sukhumvit Bangkok by Compass Hospitality
11.2021 - 07.2023
- Supervised daily operations, ensuring compliance with hotel standards, resulting in improved guest satisfaction and service quality.
- Managed staff scheduling and training, enhancing team performance and promoting a collaborative work environment.
- Implemented efficient inventory management procedures, reducing waste and optimizing resource allocation throughout the hotel.
- Resolved guest complaints promptly, fostering positive relationships and maintaining a high level of customer satisfaction.
Duty Manager
Sivatel Bangkok Hotel
11.2019 - 04.2020
- Conducted regular facility inspections, identifying maintenance needs and ensuring compliance with safety regulations.
- Collaborated with department heads to streamline processes, increasing operational efficiency and enhancing service delivery.
- Developed and maintained training programs for new employees, contributing to effective onboarding and staff retention.
- Assisted in the execution of promotional events, driving guest engagement and enhancing the hotel's visibility in the market.
Guest Service Supervisor
Travelodge Sukhumvit Soi11
12.2017 - 2019
- Supervised daily operations to ensure guest satisfaction, leading to a notable increase in positive feedback.
- Developed and implemented training programs for new staff, enhancing team performance and service delivery quality.
- Coordinated with housekeeping and maintenance teams to promptly address guest requests, improving response times and overall guest experience.
- Utilized property management systems to streamline check-in and check-out processes, contributing to operational efficiency.
Education
Bachelor of Arts - Tourism Industry
Suandusit University
Bangkok Skills
Guest satisfaction
Timeline
Duty Manager
Ibis Style Sukhumvit Prakhanong
08.2025 - Current
Assistant Front Office Manager
Galleria 10 Bangkok Hotel by Compass Hospitality
07.2023 - 09.2024
Duty Manager
Galleria 12 Sukhumvit Bangkok by Compass Hospitality
11.2021 - 07.2023
Duty Manager
Sivatel Bangkok Hotel
11.2019 - 04.2020
Guest Service Supervisor
Travelodge Sukhumvit Soi11
12.2017 - 2019
Bachelor of Arts - Tourism Industry
Suandusit University