Overview
Work History
Education
Skills
Timeline
Generic
Kanlayanee Sittimeng

Kanlayanee Sittimeng

Duty Manager
Bangkok ,Bangkok

Overview

8
8
years of professional experience

Work History

Duty Manager

Ibis Style Sukhumvit Prakhanong
08.2025 - Current
  • Assisted in managing daily operations by coordinating staff schedules and ensuring adherence to service standards.
  • Monitored guest feedback to identify areas for improvement and implemented solutions to enhance overall guest satisfaction.
  • Supported inventory management by conducting regular checks and restocking supplies to maintain operational efficiency.
  • Collaborated with team members to maintain cleanliness and organization in public areas, ensuring a welcoming environment.

Assistant Front Office Manager

Galleria 10 Bangkok Hotel by Compass Hospitality
07.2023 - 09.2024
  • Coordinated front office operations, ensuring optimal guest satisfaction through efficient check-in and check-out processes.
  • Managed guest inquiries and complaints, enhancing overall experience through timely and effective resolutions.
  • Trained and mentored front office staff, fostering a collaborative team environment to improve service delivery.
  • Implemented streamlined procedures for room assignments, contributing to improved operational efficiency and guest flow.
  • Coordinated front office operations and ensured seamless guest experiences, resulting in improved overall customer satisfaction scores.
  • Assisted in managing daily front desk activities, enhancing team efficiency through effective communication and delegation of tasks.
  • Developed and maintained strong relationships with guests, addressing concerns promptly to foster loyalty and repeat business.
  • Implemented training sessions for new staff, increasing team competency and reducing onboarding time for front office personnel.

Duty Manager

Galleria 12 Sukhumvit Bangkok by Compass Hospitality
11.2021 - 07.2023
  • Supervised daily operations, ensuring compliance with hotel standards, resulting in improved guest satisfaction and service quality.
  • Managed staff scheduling and training, enhancing team performance and promoting a collaborative work environment.
  • Implemented efficient inventory management procedures, reducing waste and optimizing resource allocation throughout the hotel.
  • Resolved guest complaints promptly, fostering positive relationships and maintaining a high level of customer satisfaction.

Duty Manager

Sivatel Bangkok Hotel
11.2019 - 04.2020
  • Conducted regular facility inspections, identifying maintenance needs and ensuring compliance with safety regulations.
  • Collaborated with department heads to streamline processes, increasing operational efficiency and enhancing service delivery.
  • Developed and maintained training programs for new employees, contributing to effective onboarding and staff retention.
  • Assisted in the execution of promotional events, driving guest engagement and enhancing the hotel's visibility in the market.

Guest Service Supervisor

Travelodge Sukhumvit Soi11
12.2017 - 2019
  • Supervised daily operations to ensure guest satisfaction, leading to a notable increase in positive feedback.
  • Developed and implemented training programs for new staff, enhancing team performance and service delivery quality.
  • Coordinated with housekeeping and maintenance teams to promptly address guest requests, improving response times and overall guest experience.
  • Utilized property management systems to streamline check-in and check-out processes, contributing to operational efficiency.

Education

Bachelor of Arts - Tourism Industry

Suandusit University
Bangkok

Skills

Guest satisfaction

Timeline

Duty Manager

Ibis Style Sukhumvit Prakhanong
08.2025 - Current

Assistant Front Office Manager

Galleria 10 Bangkok Hotel by Compass Hospitality
07.2023 - 09.2024

Duty Manager

Galleria 12 Sukhumvit Bangkok by Compass Hospitality
11.2021 - 07.2023

Duty Manager

Sivatel Bangkok Hotel
11.2019 - 04.2020

Guest Service Supervisor

Travelodge Sukhumvit Soi11
12.2017 - 2019

Bachelor of Arts - Tourism Industry

Suandusit University
Kanlayanee SittimengDuty Manager