Kanlayanee Sittimeng
Duty Manager
Bangkok ,Bangkok
Overview
8
8
years of professional experience
Work History
Duty Manager
Ibis Style Sukhumvit Prakhanong
08.2025 - Current
- Assisted in managing daily operations by coordinating staff schedules and ensuring adherence to service standards.
- Monitored guest feedback to identify areas for improvement and implemented solutions to enhance overall guest satisfaction.
- Supported inventory management by conducting regular checks and restocking supplies to maintain operational efficiency.
- Collaborated with team members to maintain cleanliness and organization in public areas, ensuring a welcoming environment.
Assistant Front Office Manager
Galleria 10 Bangkok Hotel by Compass Hospitality
07.2023 - 09.2024
- Coordinated front office operations, ensuring optimal guest satisfaction through efficient check-in and check-out processes.
- Managed guest inquiries and complaints, enhancing overall experience through timely and effective resolutions.
- Trained and mentored front office staff, fostering a collaborative team environment to improve service delivery.
- Implemented streamlined procedures for room assignments, contributing to improved operational efficiency and guest flow.
- Coordinated front office operations and ensured seamless guest experiences, resulting in improved overall customer satisfaction scores.
- Assisted in managing daily front desk activities, enhancing team efficiency through effective communication and delegation of tasks.
- Developed and maintained strong relationships with guests, addressing concerns promptly to foster loyalty and repeat business.
- Implemented training sessions for new staff, increasing team competency and reducing onboarding time for front office personnel.
Duty Manager
Galleria 12 Sukhumvit Bangkok by Compass Hospitality
11.2021 - 07.2023
- Supervised daily operations, ensuring compliance with hotel standards, resulting in improved guest satisfaction and service quality.
- Managed staff scheduling and training, enhancing team performance and promoting a collaborative work environment.
- Implemented efficient inventory management procedures, reducing waste and optimizing resource allocation throughout the hotel.
- Resolved guest complaints promptly, fostering positive relationships and maintaining a high level of customer satisfaction.
Duty Manager
Sivatel Bangkok Hotel
11.2019 - 04.2020
- Conducted regular facility inspections, identifying maintenance needs and ensuring compliance with safety regulations.
- Collaborated with department heads to streamline processes, increasing operational efficiency and enhancing service delivery.
- Developed and maintained training programs for new employees, contributing to effective onboarding and staff retention.
- Assisted in the execution of promotional events, driving guest engagement and enhancing the hotel's visibility in the market.
Guest Service Supervisor
Travelodge Sukhumvit Soi11
12.2017 - 2019
- Supervised daily operations to ensure guest satisfaction, leading to a notable increase in positive feedback.
- Developed and implemented training programs for new staff, enhancing team performance and service delivery quality.
- Coordinated with housekeeping and maintenance teams to promptly address guest requests, improving response times and overall guest experience.
- Utilized property management systems to streamline check-in and check-out processes, contributing to operational efficiency.
Education
Bachelor of Arts - Tourism Industry
Suandusit University
Bangkok Skills
Guest satisfaction
Staff scheduling
Inventory management
Complaint resolution
Team training
Service standards
Front office operations
Customer loyalty
Time management
Relationship building
Customer service focus
Timeline
Duty Manager
Ibis Style Sukhumvit Prakhanong
08.2025 - Current
Assistant Front Office Manager
Galleria 10 Bangkok Hotel by Compass Hospitality
07.2023 - 09.2024
Duty Manager
Galleria 12 Sukhumvit Bangkok by Compass Hospitality
11.2021 - 07.2023
Duty Manager
Sivatel Bangkok Hotel
11.2019 - 04.2020
Guest Service Supervisor
Travelodge Sukhumvit Soi11
12.2017 - 2019
Bachelor of Arts - Tourism Industry
Suandusit University