Kanchana Dalao
Bangkok
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Key Account Executive
DHL express (Thailand) Ltd.
07.2017 - Current
- Worked in Key Account Supported Team in Customer Service, provide quality and premium services to ANALOG DEVICES (THAILAND) CO., LTD
- (former MAXIM INTEGRATED) who is TH top 10 customers and our key customers
- Handled customer enquiries, complaints and provided solutions
- Performed proactive shipment tracing, worked with other departments and cooperated international network to meet customer request and prepare shipment reports
- Supported and worked with team members to achieve overall CS performance standards
- Team manager assistance as a team lead staff, leading performance dialogue and KAD Team meeting, support KA team member request
- Participated in projects and other requirements relate to AP together with KAD TH team manager and COG team with DHLE PH and regional team (SG) for ANALOG DEVICES.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Built and maintained strong client relationships to drive business growth.
- Supported sales and reporting for large and medium-sized accounts.
Senior Customer Service
ZALORA Thailand (Looksi)
01.2015 - 01.2017
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Conducted surveys to determine customer opinion of products and services.
Customer Service
U Smile Kids
01.2014 - 12.2014
- Displayed very good communication and customer service skills.
- Enhanced customer service based on feedback from guests.
- Answered inquiries and provided superior customer service to clients.
Education
Bachelor of Arts - English And Linguistics
Ramkhamhaeng University
Bangkok03.2013
Skills
- Key Account Management
- Client Relationship Building
- Services optimization
- Client Needs Assessment
- Data-driven decision-making
- Customer rapport
Roles And Responsibilities
- Work in Key Account Support Team in Customer Service, provide quality and premium services to ANALOG DEVICES (THAILAND) CO.,LTD. (former MAXIM INTEGRATED) who is TH top 10 customers and our key customers
- Handle customer enquiries, complaints and provide solutions
- Perform proactive shipment tracing, work with other departments and corporate international network to meet customer request and prepare shipment reports
- Support and work with team members to achieve overall CS performance standards
- Team manager assistance as a team lead staff, leading performance dialogue and KAD Team meeting, support KA team member request
- Participate in projects and other requirements relate to AP together with KAD TH team manager and COG team with DHLE PH and regional team (SG) for ANALOG DEVICES
Timeline
Key Account Executive
DHL express (Thailand) Ltd.
07.2017 - Current
Senior Customer Service
ZALORA Thailand (Looksi)
01.2015 - 01.2017
Customer Service
U Smile Kids
01.2014 - 12.2014
Bachelor of Arts - English And Linguistics
Ramkhamhaeng University
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