Kamolnit Boontanom

- Manage customer’s queries via chat and email.

- Become a product expert that help customers for best solution.

- Delivery High End customer service to clients

- Should be active on Social media so could understand the customer’s concern.

Providing quality and efficient customer service to Foodpanda’s riders through the daily management of team while collaborating with different teams in resolving riders queries and providing troubleshooting advice to riders via phone and chat regarding the delivery. And, furthermore, ensuring the riders have a great experience with our service.

Maintain a courteous and calm manner to de-escalate stressful situations, negotiate with internal and external to provide proper solutions to customers within SLA.

Respond promptly to customers with a resolution according to company guidelines and KPI.

Manage incoming tickets via email, online chat, or social media through CRM system.

Take ownership of end to end recruitment process that involves requirements understanding, talent pool defining, sourcing, screening and selection of right individuals

How to prioritise to hit the expected targetsProactively approach passive candidates that are potentially a fit to the team and build a pipeline and a robust network of talentsConduct a comprehensive interview during HR screening with the candidates to add value to help the departments hire the right individuals

Recommend ideas and initiatives related to recruitment that will contribute to the long-range growth of the team