Kabir Roy
CX Transformation Leader | Digital Design Innovation Strategist
Mumbai,MH
Summary
Dynamic executive with over 20 years of executive leadership in product design innovation, UX/BX/CX disruption, and digital strategy consulting. Proven track record in driving business growth and revenue through competitive excellence and award-winning design strategies. Expertise in large-scale digital transformation projects, innovation roadmaps, and cross-functional operations for leading B2B and B2C product and services companies. Admired for a fun-loving personality and grit, driven by positivity. Possessing adaptability, creativity, empathy, flexibility, organizational awareness, and relationship management skills. Passionate about telling impactful stories and inspiring others with insights and determination.
Overview
19
19
years of professional experience
Work History
REGIONAL DIRECTOR - CUSTOMER EXPERIENCE
VML (A WPP COMPANY)
10.2023 - Current
- Leading Customer Experience Transformation for Ford Motors across ASEAN and IMG markets
- Utilizing innovative strategies to enhance brand experience through targeted CX KPIs and metrics.
ADVISOR AND UX / CX CONSULTING SPECIALIST
SELF-EMPLOYED
01.2023 - 09.2023
- Delivered strategic UX/CX innovation consulting to businesses, leveraging over 18 years of global experience.
VICE PRESIDENT - USER EXPERIENCE
QUALYS
04.2019 - 12.2022
- Spearheaded product design innovation and customer experience for Qualys' global product portfolio
- Drove business growth and stock price increase through product innovations and targeted business KRAs.
DIRECTOR - APPLICATION ENGINEERING
BLACKROCK
09.2018 - 04.2019
- Led application engineering for Aladdin Wealth Tech, collaborating with US office on UX design strategies for the platform.
ASSOCIATE VICE PRESIDENT - CUSTOMER EXPERIENCE
RELIANCE RETAIL
04.2018 - 08.2018
- Directed CX transformation for customer-facing interfaces, including an augmented reality project for rural India.
SENIOR DIRECTOR - USER EXPERIENCE AND PRODUCT DESIGN
GEP
06.2015 - 02.2018
- Achieved best product design innovation award in procurement space and filed multiple design innovation patents
- Formed and Led a global team of 60+ members across UX and UI engineering.
HEAD OF USER EXPERIENCE AND DESIGN
LOUDCLOUD
09.2013 - 05.2015
- Collaborated with CEO on ed-tech deals globally, designing custom experiences innovations for Ivy League universities across the globe.
ASSOCIATE DIRECTOR - USABILITY
ZYCUS
08.2011 - 08.2013
- Improved platform usability and created the first usability-focused design team at Zycus
- Worked on strategic measure to drive direct value to Business by impacting Product Usability Index.
USER EXPERIENCE ARCHITECT
VISTAAR TECHNOLOGIES
04.2010 - 08.2011
- Developed customized UX strategies and improved existing software experience for pricing analytics tool for some of world's biggest businesses to leverage international pricing strategies.
DESIGN ANALYST
WIPRO TECHNOLOGIES
09.2005 - 03.2010
- Worked on Designing and Developing Underwriting Platform for world's largest Insurance company
- Proactively, developed web based collaboration hub for BFSI Team and won the Prodigy Award in the first year.
Education
M.S. - SOFTWARE ENGINEERING
Dissertation: Dissertation on Software Architecture and Design Philosophies in BFSI Domain.
B.SC - INFORMATION TECHNOLOGY
Thesis: Top scorer; developed C++ based Car Racing Game and Crane Management System.
Skills
Information Architecture
UX Design
Customer Experience Journey
Interaction Design
Strategy Design Leadership
Stakeholder Management
Product Innovation
Business Disruption Strategy
Creative Ideation
Customer Success
Go-To-Market Strategy
Program Management
Design Thinking
Cross-functional Collaboration & Operations
People Management
Digital Transformation
Vision Creation
Organizational Management
Team Performance
Business Development
Executive Leadership
Strategic Partnership
C-Suite Handling and Management
Accomplishments
- Forrester Certified: Mastering Customer Experience in Customer Experience Design and Management and CRM (Dec 2023).
- Human Factors International (HFI): Trained in Mobile User Experience Design, User-Centered Analysis, Conceptual Design, and Effective Web/Application Design.
- Design Incubator R&D Labs: Trained in User Experience Design and Advanced User Interface Design.
- Guest Lecturer: DJ Sanghvi College of Engineering, Mumbai on Usability and Professional Web Designing.
- IFIP HWID2009 Working Conference: Usability in Social, Cultural, and Organizational Contexts.
- Microsoft Certified Professional (MCP): Installing, configuring, and administering Microsoft Windows 2000 Professional (Score: 844/1000).
- Keynote Speaker: Interaction Design Foundation (IDF).
- Member: UX India International Conference since 2015.
- Award: 2009 Finance Solutions Excellence Awards - Prodigy for outstanding contribution in Insurance Application Project at Wipro Technologies Pvt. Ltd.
- Award: 2008 Feather in My Cap Award for UI design and development in Insurance Application Project at Wipro Technologies Pvt. Ltd.
- Award: 2007 Thanks a Zillion Award for creating TDF Knowledge CBT at Wipro Technologies Pvt. Ltd.
- Publications: Articles on disruptive UX DISRUPTIVE UX- unleashing the hidden power of user experience design and its impact Portfolio Review Meet & Disruptive UX.
- Patent: Granted by the US Patent Office for Intelligent WorkSpaces (May 27, 2016 | US 20170344895).
- Business Growth: Played a pivotal role in LoudCloud's acquisition by Barnes & Noble in 2016.
- AR/MR Innovation: Developed Augmented Reality Customer Journey for Reliance Retail using Smart Glasses.
- Product Innovation: Smart 2.0 won Best Procurement Product Award in New York (Aug 2018).
- Qualys Contributions: Key product innovations that significantly increased stock prices from $74 in 2019 to $150 in 2022.
- Design Patents: Filed 11 design innovation patents at GEP, still in use.
Profilepositioning
As a member of the Executive Leadership team, I help influence multiple facets of the business. I lead via cross-collaborate with various teams to drive overall customer experience enhancements, positioning design and user experience at the core of business strategies. I am eager to bring my extensive experience, strategic vision, and innovative mindset to my next opportunity, confident that my background and skills will enable me to make a significant contribution towards Business Value.
Timeline
REGIONAL DIRECTOR - CUSTOMER EXPERIENCE - VML (A WPP COMPANY)
10.2023 - Current
ADVISOR AND UX / CX CONSULTING SPECIALIST - SELF-EMPLOYED
01.2023 - 09.2023
VICE PRESIDENT - USER EXPERIENCE - QUALYS
04.2019 - 12.2022
DIRECTOR - APPLICATION ENGINEERING - BLACKROCK
09.2018 - 04.2019
ASSOCIATE VICE PRESIDENT - CUSTOMER EXPERIENCE - RELIANCE RETAIL
04.2018 - 08.2018
SENIOR DIRECTOR - USER EXPERIENCE AND PRODUCT DESIGN - GEP
06.2015 - 02.2018
HEAD OF USER EXPERIENCE AND DESIGN - LOUDCLOUD
09.2013 - 05.2015
ASSOCIATE DIRECTOR - USABILITY - ZYCUS
08.2011 - 08.2013
USER EXPERIENCE ARCHITECT - VISTAAR TECHNOLOGIES
04.2010 - 08.2011
DESIGN ANALYST - WIPRO TECHNOLOGIES
09.2005 - 03.2010
B.I.T.S. PILANI - M.S., SOFTWARE ENGINEERING
S.I.E.S. MUMBAI UNIVERSITY - B.SC, INFORMATION TECHNOLOGY