Jutharmas Toomthong
Hospitality
Surat Thani,Koh Samui
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
The Ritz Carlton Koh Samui
Guest Recognition Officer
Surat Thani, Koh Samui
01.2023 - Current
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Cape Dara Resort Pattaya
Guest Relation Offer
Chonburi, Pattaya
09.2023 - 12.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming lounge environment.
- Supported fellow staff members in various tasks, fostering an atmosphere of teamwork and collaboration within the lounge area.
- Managed high-volume periods with ease, prioritizing tasks while maintaining a friendly demeanor towards guests.
- Increased guest loyalty by promptly attending to their needs and personalizing their experiences.
- Organized guest transportation as needed, coordinating schedules with shuttle drivers or taxi services to ensure timely arrivals at departure gates or hotels.
- Assisted guests with flight information and travel arrangements, ensuring a seamless travel experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
- Streamlined check-in procedures for faster service, resulting in reduced wait times for guests.
Courtyard by Marriott North Pattaya
Waitress
Chonburi, Pattaya
04.2023 - 09.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cross Pattaya Pratamnak
Waitress Pre-opening
Chonburi, Pattaya
01.2023 - 04.2023
- Supported other departments as needed to improve overall hotel operations and guest satisfaction scores.
- Maintained a clean and inviting breakfast area, ensuring guests felt comfortable and welcomed.
- Collaborated with the hotel staff to accommodate special requests and dietary restrictions for guests.
- Delivered prompt assistance at self-service stations when required, contributing towards an efficient dining experience.
- Prepared various breakfast items for guest enjoyment, resulting in consistently positive feedback.
- Communicated effectively with team members to ensure seamless coordination of tasks during busy shifts.
- Managed food safety practices, maintaining proper food temperatures and sanitation standards.
Education
Bachelor Of Business Administration - Tourism And Travel Management
Sukhothai Thammathirat Open University
Bangkok 03.2024 - Current
Skills
Friendly, Positive Attitude
undefinedTimeline
Bachelor Of Business Administration - Tourism And Travel Management
Sukhothai Thammathirat Open University
03.2024 - Current
Cape Dara Resort Pattaya
Guest Relation Offer
09.2023 - 12.2023
Courtyard by Marriott North Pattaya
Waitress
04.2023 - 09.2023
The Ritz Carlton Koh Samui
Guest Recognition Officer
01.2023 - Current
Cross Pattaya Pratamnak
Waitress Pre-opening
01.2023 - 04.2023
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