Julius Arenas
Davao City
Summary
A highly motivated and dedicated professional with six years of experience across multiple industries, including collections, loans, credit cards, banking, graphic design, and administrative tasks. Skilled in editing and adept at working under pressure. A quick learner who embraces new challenges with a strong commitment to continuous growth and excellence.
Overview
6
6
years of professional experience
Work History
VA Health and Auto Insurance (Law Firm)
611 Global Service
06.2024 - 01.2025
- Assisting car accident victims getting their fair compensation.
- Negotiating with the defendant and their insurers.
- Collaborate with auto and health insurance to assess the clients damages and claims.
- If necessary, guiding client in filing a lawsuits.
- Paid attention to detail while completing assignments.
Technical Support Representative
VXI Global Holdings
01.2024 - 05.2024
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical concerns such as Cable service, home services and internet services.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in technician appointment.
Account Expert
Cases Chun Law Office
02.2023 - 12.2023
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts of their credit cards
- Worked with customer to create debt repayment plan based on current financial condition.
- Analyzed customer financial records to determine appropriate payment plan.
- Prepared and submitted legal documents to initiate court proceedings.
Account Expert and Admin Staff
Mautigu Collection Service Corporation
11.2019 - 12.2022
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Worked with products, oversaw revenue management, and facilitated outreach to key stakeholders, helping drive business.
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Reminding clients from timely manner about their unsettled loans.
- Responded to customer inquiries and provided detailed account information.
Graphic Designer
Advertising Company
01.2019 - 04.2019
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
- Collaboratively working with client to discuss their specific design
- Created digital image files for use in digital and traditional printing methods.
- Editing design thru Adobe Application
Education
Bachelor of Science - Public Administration
Mindanao State University
Maguindanao 04.2001 -
High School Diploma -
Notre Dame of Sarmiento
Sarmiento, Maguindanao 04.2001 -
GED -
Sarmiento Elementary School
Sarmiento, Maguindanao 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Data entry
Multitasking
Microsoft Word
Timeline
VA Health and Auto Insurance (Law Firm)
611 Global Service
06.2024 - 01.2025
Technical Support Representative
VXI Global Holdings
01.2024 - 05.2024
Account Expert
Cases Chun Law Office
02.2023 - 12.2023
Account Expert and Admin Staff
Mautigu Collection Service Corporation
11.2019 - 12.2022
Graphic Designer
Advertising Company
01.2019 - 04.2019
Bachelor of Science - Public Administration
Mindanao State University
04.2001 -
High School Diploma -
Notre Dame of Sarmiento
04.2001 -
GED -
Sarmiento Elementary School
04.2001 -
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