JULES THYRONE MAMANGUN
Assistant Front Office Manager
Thalang
Summary
Experienced hospitality professional with over 11 years in front office and front office management combined, skilled in leading teams and optimizing daily operations to enhance guest satisfaction. Strong in guest relations, resolving complaints, and coordinating with departments to ensure smooth service. Proficient in hotel management systems, with a focus on maximizing occupancy, supporting revenue management, and maintaining high standards of service and efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Front Office Manager
Cassia Phuket
04.2017 - Current
- As an Assistant Front Office Manager, I supervised daily front office operations, ensuring efficient guest check-ins, check-outs, and overall service quality.
- I trained and managed staff while resolving guest concerns and coordinating with other departments to enhance the guest experience.
- Additionally, I supported room management and budgeting efforts to optimize occupancy and maintain operational efficiency.
Guest Service Agent
Centara Grand West Sands Mai Khao
03.2015 - 06.2017
- In my role as a Hotel Guest Service Agent, I handled guest check-ins, reservations, and provided detailed information on hotel services and local attractions
- I collaborated with other departments to address guest needs, ensuring a positive and efficient customer experience.
Guest Service Agent
The Residence Resort & Spa Retreat
11.2013 - 06.2015
- As a Hotel Guest Service Agent, I managed guest check-ins, reservations, and inquiries, ensuring a seamless experience and prompt resolution of issues
- I coordinated with various departments to fulfill guest requests and maintained high standards of hospitality and customer service.
Education
Bachelor of Science - Hotel And Restaurant Management
Pampanga Agricultural College
Magalang, Pampanga Philippines 04.2001 -
High School Diploma -
Francisco G. Nepomuceno Memorial High School
Angeles City, Philippines 04.2001 -
Elementary -
San Francisco Elementary School
Magalang, Pampanga Philippines 04.2001 -
Skills
Opera Cloud
Team Leader and Supervision
Time Management
Customer Service
Problem Solving
Details
Thalang, Phuket, 83110, 0846894911, mamangun.julesthyrone@gmail.com
Timeline
Assistant Front Office Manager
Cassia Phuket
04.2017 - Current
Guest Service Agent
Centara Grand West Sands Mai Khao
03.2015 - 06.2017
Guest Service Agent
The Residence Resort & Spa Retreat
11.2013 - 06.2015
Bachelor of Science - Hotel And Restaurant Management
Pampanga Agricultural College
04.2001 -
High School Diploma -
Francisco G. Nepomuceno Memorial High School
04.2001 -
Elementary -
San Francisco Elementary School
04.2001 -
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