Joven Buendia
Summary
Passionate Licensed Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
English Teacher
Prommanusorn School Phetchaburi
01.2024 - 03.2025
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Teacher
The Philippine Global School
09.2022 - 06.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Incorporated multiple types of teaching strategies into classroom
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Supported student physical, mental, and social development using classroom games and activities
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Customer Service Advocate
OPTUM GLOBAL SOLUTIONS - UNITED HEALTH CARE
11.2020 - 03.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Followed up with customers about resolved issues to maintain high standards of customer service
- Educated customers about billing, payment processing and support policies and procedures
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
English Instructor
Linguage Inc.
06.2016 - 11.2020
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons
- Employed diverse teaching approaches to help students of all abilities understand material
- Developed interesting lectures and educational activities to maximize learning within classroom
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
Technical Support Representative
Sykes Asia
05.2016 - 05.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Used ticketing systems to manage and process support actions and requests
- Managed high levels of call flow and responded to technical support needs
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
English Instructor
Cebu Pelis Institute
06.2015 - 05.2016
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons
- Initiated, facilitated and moderated classroom discussions for college-level English students
- Immersed students in unfamiliar cultures by devising hands-on activities
- Employed diverse teaching approaches to help students of all abilities understand material
Preschool Teacher
Department of Education
06.2013 - 04.2014
- Developed weekly lesson plans and activities to engage children and promote learning
- Established positive communication with parents in daily conversation and formal conferences
- Maintained organized, fun and interactive classroom to help children feel safe
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Educated students in foundational concepts such as shapes, numbers, and letters
Education
Bachelor of Science - General Education
Western Mindanao State University
Zamboanga City04.2012
Associate of Science - Nursing Assistance
AMA COMPUTER UNIVERSITY
Zamboanga City04.2008
Skills
- Student motivation
- Student support
- Classroom management
- Problem-solving skills
- Relationship Building
- Student engagement
- Lesson planning
- Online teaching
- Adapting to different learning styles
- Teaching strategies
- Reading comprehension
- Child development
- Lecturing
- Online instruction
- Study skills
- Team teaching
Certification
- Early Childhood Educator Certificate – Diplahan Central Elementary School
- English Language Literacy - Western Mindanao State University
Timeline
English Teacher
Prommanusorn School Phetchaburi
01.2024 - 03.2025
Teacher
The Philippine Global School
09.2022 - 06.2023
Customer Service Advocate
OPTUM GLOBAL SOLUTIONS - UNITED HEALTH CARE
11.2020 - 03.2021
English Instructor
Linguage Inc.
06.2016 - 11.2020
Technical Support Representative
Sykes Asia
05.2016 - 05.2017
English Instructor
Cebu Pelis Institute
06.2015 - 05.2016
Preschool Teacher
Department of Education
06.2013 - 04.2014
Bachelor of Science - General Education
Western Mindanao State University
Associate of Science - Nursing Assistance
AMA COMPUTER UNIVERSITY
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