Joshua Day

• Adhered to all safety practices for personal and team protection.
• Managed inventory of roofing supplies and materials.
• Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
• Supervised apprentices and helpers, offering feedback and boosting skills.
• Trained and oversaw 10+ employees in roofing system installations.
• Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
• Scheduled and attended pre-planning sessions with general contractors.

Responded proactively and positively to rapid change.

• Met customer call guidelines for service levels, handle time and productivity.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering function. Took on average 30 to 80 calls a day.

• Monitored inventory of departmental supplies and replenished items to enable normal operations.
• Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Increased customer service success rates by quickly resolving issues.
• Trained and supervised employees on office policies and procedures.
• Completed daily logs for management review.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Managed and motivated employees to be productive and engaged in work.