JOHN EFRAIM FEDERIZO
Hospitality, Custumer Service
Bangkok,10
Summary
Dynamic hospitality professional with a proven track record at Shinghome Company, excelling in guest relations and reservation management. Recognized for enhancing customer satisfaction through exceptional communication and proactive problem-solving. Committed to delivering memorable experiences while maintaining high standards of service and efficiency in fast-paced environments.
Professional hospitality specialist prepared for this role with proven experience in guest services and problem-solving. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in customer relations, communication, and conflict resolution. Known for reliability, professionalism, and delivering exceptional guest experiences.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
7
7
years of professional experience
Work History
Concierge Agent
Shinghome Company
12.2023 - Current
- Assisted guests with reservations, ensuring a seamless booking experience.
- Managed key inventory system, reducing instances of lost or misplaced keys while maintaining guest privacy.
- Streamlined check-in processes for improved efficiency and reduced wait times.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
Housekeeping Room Attendant
Nego Mens Hostel
06.2021 - 02.2022
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Restaurant Server
Chilli Thai Restaurant
02.2019 - 03.2020
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Skills
Guest relations
Timeline
Concierge Agent
Shinghome Company
12.2023 - Current
Housekeeping Room Attendant
Nego Mens Hostel
06.2021 - 02.2022
Restaurant Server
Chilli Thai Restaurant
02.2019 - 03.2020