Joan Sareno
Phitsanulok,65
Summary
Knowledgeable English Lecturer with seven years of experience teaching students language and literature. Proficient in developing comprehensive grammar, writing and reading assignments. Motivated to help students develop a high level of proficiency in reading, speaking and writing in English.
Overview
4
4
years of post-secondary education
23
23
years of professional experience
Work History
University Lecturer of English
Naresuan University
Thapho, Phitsanulok
06.2014 - Current
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Taught English language to various students of different levels from Bachelors degree to Professionals and department heads in online and classroom setting.
- Developed interesting lectures and educational activities to maximize learning within classroom.
- Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
- Made use of available technologies in daily learning, such as Zoom App, Microsoft Teams, PowerPoint etc.
- Assigned books and other materials to improve reading comprehension.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Employed diverse teaching approaches to help students of all abilities understand material.
Debt Collection Specialist
Innodata Isogen, Philippines
Makati City, Metro Manila, Philippines
07.2010 - 09.2021
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
High School English Teacher
Chalermkwansatree School
Thapho, Phitsanulok
10.2012 - 03.2014
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
- Explored and implemented innovative use of technology in language education.
- Provided personal guidance for students struggling both in and out of classrooms, maintaining professionalism while helping students feel safe.
- Led interesting and diverse group activities to engage students in course material.
- Tracked student progress using exams and weekly graded assignments, keeping detailed notes and working with students to identify and rectify issues.
Mortgage Loan Collection Specialist
GMAC Mortgage
Pasig City, Philippines
07.2007 - 05.2010
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved problems, improved operations and provided exceptional service.
Computer Teacher
Leonides S. Virata Memorial School (La Salle Affiliate)
Rio Tuba, Bataraza , Palawan, Philippines
05.2006 - 04.2007
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Taught correct hand placement for typing and basic computer skills.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Compiled, administered and graded examinations or assigned work to others.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Completed Subjects On Masters in Language Teaching - Language Teaching
Philippine Normal University
Manila, PhilippinesBachelor of Arts - Education Major in English
Palawan State University
Puerto Princesa, Palawan, Philippines 06.2002 - 04.2006
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Lecturing
Performance evaluation
Lesson Planning
Individualized instruction
Examination administration
Reading assignments
Proofreading and editing
Lecture preparation
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
University Lecturer of English
Naresuan University
06.2014 - Current
High School English Teacher
Chalermkwansatree School
10.2012 - 03.2014
Debt Collection Specialist
Innodata Isogen, Philippines
07.2010 - 09.2021
Mortgage Loan Collection Specialist
GMAC Mortgage
07.2007 - 05.2010
Computer Teacher
Leonides S. Virata Memorial School (La Salle Affiliate)
05.2006 - 04.2007
Bachelor of Arts - Education Major in English
Palawan State University
06.2002 - 04.2006
Completed Subjects On Masters in Language Teaching - Language Teaching
Philippine Normal University