Jo Glorioso
Teacher
Summary
Dynamic professional with proven expertise in objection handling and building rapport, honed across roles at LawnStarter, Iqor for T-Mobile, and as an ESL Teacher at Weblio Eikawa. Achieved increased customer loyalty through empathetic resolution of complaints and enhanced language skills in non-native English speakers. Skilled in creating engaging educational content and managing high-stress situations effectively.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Phone Sales Consultant
LawnStarter
12.2022 - 04.2024
Customer Service Representative
Iqor for T-Mobile
02.2019 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
ESL Teacher
Weblio Eikawa
04.2016 - 12.2018
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
Education
Bachelor of Science - Secondary Education
SPA College Inc
06.2012 - 03.2016
Skills
Goal oriented
Follow-up skills
Objection handling
Building rapport
Certification
TESOL/TEFL
Timeline
TESOL/TEFL
06-2024
Phone Sales Consultant
LawnStarter
12.2022 - 04.2024
Customer Service Representative
Iqor for T-Mobile
02.2019 - 12.2022
ESL Teacher
Weblio Eikawa
04.2016 - 12.2018
Bachelor of Science - Secondary Education
SPA College Inc
06.2012 - 03.2016
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