Jittapat Saengvisuth
Bangkok
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Assistant Head, English and Russian Coordinator
Yanhee International Hospital
03.2019 - Current
- Mentored junior staff members, providing guidance and support to develop their skills and knowledge.
- Served as an intermediary between the Head of Department and staff members, addressing concerns and facilitating open communication channels.
- Evaluated current procedures, recommending changes to optimize efficiency while maintaining quality standards.
- Provided oral interpretations between clients, nurses and doctors during consultation or procedures.
- Managed stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Built and maintained relationships with clients to boost possibility of future collaborations.
- Translated some documents from Thai to English and English to Russian.
Freelance Local Staff
None
01.2016 - 07.2018
- Worked effectively in fast-paced environments.
- Provided all support for Thai government and team in Russia and collaborated with Russian government and team.
- Assisted Thai tourists in Russia, Provided excellent service and good experience, while they were traveling in Russia.
Education
Master of Arts - Russian Language And Intercultural Communication
Phuskin Institute Moscow
Moscow2018
Bachelor of Arts - Russian Studies
Thammasat University
Pathum Thani, Thailand2014
Skills
- Team Management
- Employee Relations
- Fast Learner
- Team Collaboration
- Customer Service
- Active Listening
- Client Support
- Cross-cultural communication
Languages
Thai
Native language
English
Advanced
C1
Russian
Advanced
C1
Timeline
Assistant Head, English and Russian Coordinator
Yanhee International Hospital
03.2019 - Current
Freelance Local Staff
None
01.2016 - 07.2018
Master of Arts - Russian Language And Intercultural Communication
Phuskin Institute Moscow
Bachelor of Arts - Russian Studies
Thammasat University
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