Jitkasem Jinakan
Dubai
Summary
Dynamic Senior Cabin Crew member with 11 years of experience ensuring compliance with safety protocols and enhancing operational efficiency. Led teams to improve on-time departures and flight safety through proactive communication and risk minimization strategies. Seeking to transition into a Fatigue Risk Management Analyst role to leverage skills in safety trends identification and data analysis for optimizing operational safety at flydubai.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Senior Cabin Crew
flydubai
03.2022 - Current
- Cabin Crew in charge
- Ensure the company's policies and procedures are followed
- Report safety and non-safety-related events through the company's reporting platforms, including providing suggestions to the relevant department
- Observe cabin crew performance, provide individual feedback, and write suggestions for operational improvements to line managers
- Supervising inflight medical emergencies conducted by cabin crews
- Ensure teamwork between the cabin and the cockpit to maintain seamless communication and coordination, resulting in improvement in on-time departures and enhanced overall flight safety metrics
Economy Supervisor
flydubai
12.2017 - 03.2022
- 'Future Talent Programme' attendee (on-the-job-training course to become Senior Cabin Crew)
- In charge of economy service supervision
- Consistently communicated with Senior Cabin Crew Members
Cabin Crew Member
flydubai
08.2013 - 12.2017
- Customer service excellence
- Supported company scheme 'Let's make a difference'
- Followed safety and security procedures
Education
Master of Science - Active Safety Management
City, University of London
03.2021 - 03.2024
Bachelor of Business Administration - Minor in French
Mahidol University
Skills
Emergency procedures
Assertiveness
Team management
Complaint handling
Food and beverage service
Grooming standards
Flight safety expertise
Aviation regulations
Interpersonal communications
Time management
Emergency response coordination
Conflict mediation
Timeline
Senior Cabin Crew
flydubai
03.2022 - Current
Master of Science - Active Safety Management
City, University of London
03.2021 - 03.2024
Economy Supervisor
flydubai
12.2017 - 03.2022
Cabin Crew Member
flydubai
08.2013 - 12.2017
Bachelor of Business Administration - Minor in French
Mahidol University