Jitbiturong Reynolds
Chief Happiness Officer
Bangkok,Thailand
Summary
Forward-thinking Healthcare Consultant bringing 13-year successful history identifying process breakdowns in hospital billing, collections and cash posting processes. Dedicated to implementing innovative solutions to address issues. Expertise in evaluating and analyzing operational, clinical and financial performance. Analytical and responsive professional committed to supporting hospital in decreasing unnecessary expenses and improving efficiency.
Overview
23
23
years of professional experience
Work History
Senior Executive Assistant to General Manager
Amata Spring Country Club
Chonburi, Bangkok
11.2021 - Current
- Worked closely with Top management to maintain optimum levels of communication to effectively and efficiently complete projects.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.
- Developed effective business plans to align strategic decisions with long-term objectives
Project Development Executive
European Wellness Villa Medica
Bangkok, Bangkok
06.2019 - 10.2020
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Managed team of 95 employees, overseeing hiring, training, and professional growth of employees
- Led operational oversight and budgetary supervision for one Hospital located in Bangkok and five Wellness center located in Thailand ,Malaysia, Bangladesh and Philippine
Deputy General Manager
Villa Health
Bangkok, Bangkok
03.2016 - 06.2019
- Implemented Healthcare Center (Flagship) to team and clarified roles of members and introduced new processes to boost quality across departments.
- Facilitated over 120 Members in annual business for 4 years
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Clinic Operations Manager
Panacee Medical Center GmbH
Freiburg, Germany
10.2013 - 02.2016
- Drove performance initiatives, facilitating 85% revenue increase
- Improved performance management system and introduced customized Integrative program to develop future leaders
Department Manager
Vital Life : Bumrungrad International Hospital
Prakanong, Thailand
11.2012 - 01.2013
- Managed team of 75 employees, overseeing hiring, training, and professional growth of employees
- Increased customer satisfaction by resolving TICIBA program and Associated with Harvard University for the GMP laboratory issues
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
General Manager of Operations
TRIA Integrative Wellness Center
Bangkok, Thailand
10.2011 - 01.2012
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Built and improved customer engagement plans, boosting conversion rates ninety percentage.
- Briefed senior executives on monthly projections, product launches and other marketing plans
- On boarded new customers efficiently by developing database listings, uploading information and defining related lists
Executive Project Manager
Biocell -The Skin Doctors
Bangkok, Thailand
03.2010 - 05.2011
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Developed quarterly business plans to evaluate cost projections.
- Start up-Holistic center locations. Led operational oversight and budgetary supervision for three branches.
- Collaborated with MOPH and Medical Advisory Board to develop and implement recommendations for service improvement.
- Worked with highly potential customers to understand needs and provide excellent service.
Customer Relationship Manager
Villa Medica Thailand
Bangkok, Thailand
01.2008 - 01.2010
- Devised product pricing strategies and trade marketing investments to support
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Health and Wellness Coach
S Medical Spa The Best Medical Spa in Asia
Bangkok, Thailand
02.2006 - 02.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer comments and questions via Live Chat during shifts.
- Led wellness team in delivery of Roadshows project, resulting increase revenue 12 millions Thai baht year 2007
Children's & Pediatric Nurse Manager
Nonthavej Hospital
Bangkok, Thailand
04.2001 - 12.2006
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Positioned patients to provide comfort and promote better body alignment.
- Worked at least 168 hours per month as floor nurse to maintain clinical proficiency
- Organized and led activities designed to promote physical, mental and social development in children such as games, arts and crafts and storytelling
Registered Nurse, Medical-Surgical Unit
Bumrungrad International Hospital
Bangkok, Thailand
03.1996 - 03.2001
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks
- Provided direct patient care, stabilized patients and determined next course of action
- Managed care from admission to discharge
Skills
Project plans and diagrams
Project Planning Oversight
Project tracking
Microsoft Project
Conceptualizing development projects
Project manager supervision
Executive leadership
Project cost management
Project timeline compliance
Test Director 80
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Navigate your heart with joy and Humility mind to coach your simplicity in all actions.
Jitbiturong R.
Timeline
Senior Executive Assistant to General Manager
Amata Spring Country Club
11.2021 - Current
Project Development Executive
European Wellness Villa Medica
06.2019 - 10.2020
Deputy General Manager
Villa Health
03.2016 - 06.2019
Clinic Operations Manager
Panacee Medical Center GmbH
10.2013 - 02.2016
Department Manager
Vital Life : Bumrungrad International Hospital
11.2012 - 01.2013
General Manager of Operations
TRIA Integrative Wellness Center
10.2011 - 01.2012
Executive Project Manager
Biocell -The Skin Doctors
03.2010 - 05.2011
Customer Relationship Manager
Villa Medica Thailand
01.2008 - 01.2010
Health and Wellness Coach
S Medical Spa The Best Medical Spa in Asia
02.2006 - 02.2008
Children's & Pediatric Nurse Manager
Nonthavej Hospital
04.2001 - 12.2006
Registered Nurse, Medical-Surgical Unit
Bumrungrad International Hospital
03.1996 - 03.2001