Jirayu Pongsala
Senior Guest Service Agent
Hua Hin
Summary
Experienced with guest interactions and issue resolution. Utilizes strong communication and teamwork to ensure guest satisfaction. Track record of adapting to varying needs and maintaining high standard of service.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Guest Service Agent
Wora Bura Hua Hin Resort & Spa
03.2022 - Current
- Supported manager in implementing new initiatives aimed at enhancing the overall guest experience.
- Coordinated with other departments to address specific guest requests or requirements in a timely manner.
- Assisted in training new Guest Service Agents, ensuring adherence to company standards and protocols.
- Contributed to high team performance by consistently meeting and exceeding individual targets for customer satisfaction scores.
Front Office Receptionist
Furamaxclusive Asoke
11.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
Education
MBA - Business English
Rajamangala University of Technology Rattanakosin
Wang Klai Kangwon Campus 04.2001 -
Skills
Complaint handling
Guest relations management
Flexible schedule
Problem-solving
Multitasking
Timeline
Senior Guest Service Agent
Wora Bura Hua Hin Resort & Spa
03.2022 - Current
Front Office Receptionist
Furamaxclusive Asoke
11.2019 - 05.2020
MBA - Business English
Rajamangala University of Technology Rattanakosin
04.2001 -
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