Jinaphak Kiratipattanakorn
Operation Director
Bangseu
Summary
Dynamic and results-driven executive with over 10 years of progressive experience in the travel and tourism industry.
Skilled in leadership, strategic planning, and operational excellence, with a proven record of driving growth and improving organizational performance.
Adept at leading cross-functional teams, streamlining business processes, and optimizing profitability.
Recognized for strong communication skills, strategic insight, and a passion for delivering sustainable success in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Language
Work History
Operation Director
Trawella Group
05.2025 - Current
- Oversee overall business operations, strategy implementation, and team performance across multiple departments.
- Develop and execute long-term operational plans to support business expansion and profitability.
- Manage P&L responsibility, ensuring revenue growth, cost control, and sustainable financial performance.
- Collaborate with cross-functional teams to enhance productivity, streamline workflows, and improve client satisfaction.
- Negotiate and manage supplier contracts to establish competitive pricing, set budgets, and develop product selling strategies.
- Monitor key performance indicators (KPIs) to ensure alignment with company objectives and financial goals.
- Lead process improvement and innovation initiatives to strengthen organizational efficiency and service excellence.
Assistant Sales Manager
Miki Travel
04.2022 - 04.2025
- Spearheaded regional B2B sales initiatives, increasing client portfolio across key Asian markets.
- Developed comprehensive training programs for new sales staff, improving team performance and reducing onboarding time.
- Analyzed market trends and customer feedback to refine marketing strategies, leading to better-targeted promotional campaigns.
- Collaborated with cross-functional teams to streamline sales processes, resulting in improved operational efficiency and client satisfaction.
- Set team sales targets and implemented performance tracking systems to ensure achievement.
- Managed team performance and strengthened client satisfaction through proactive communication.
Europe Marketing Manager
Vosaio Travel Group
08.2020 - 02.2022
- Achieved sales growth and exceeded targets through effective team leadership and strategic planning.
- Developed and executed marketing campaigns that boosted brand visibility and customer engagement across European markets.
- Analyzed market trends to guide strategic decisions and optimize promotional performance.
- Managed marketing budgets to maximize ROI and ensure efficient resource allocation.
- Built and maintained long-term client relationships, driving customer loyalty and repeat business.
Operation Manager
G2 Travel
09.2017 - 03.2020
- Created and implemented standardized processes and procedures to ensure operational consistency and efficiency across the department.
- Monitored supervisors’ performance, ensuring effective resource allocation and alignment with company objectives.
- Led cross-functional teams to execute strategic initiatives, improving workflow efficiency and customer satisfaction.
- Analyzed operational performance and implemented process improvements to enhance productivity and reduce turnaround times.
- Developed and managed the department’s annual budget, introducing cost-saving initiatives to optimize profitability.
- Collaborated with Sales and other departments to forecast business demand and allocate resources effectively.
- Recruited, trained, and coached supervisors and staff, fostering professional growth and continuous improvement.
- Prepared performance reports and provided operational insights to senior management for strategic decision-making.
Operation Supervisor
G2 Travel
10.2016 - 09.2017
- Implemented and monitored operational processes to ensure efficiency and compliance with company standards.
- Coordinated team activities based on sales forecasts, ensuring effective resource allocation and timely delivery.
- Managed complex situations, provided effective solutions, and recommended cost-saving initiatives.
- Analyzed team performance and implemented process improvements to enhance productivity and service quality.
- Developed and delivered training programs for new and existing staff to strengthen team capabilities.
- Built and maintained strong relationships with internal departments and external partners to support smooth operations.
Operation Supervisor Specialist Thailand Korean Jakarta Market
G2 Travel
12.2014 - 10.2016
- Implemented and monitored operational procedures, ensuring efficiency and compliance across all team activities.
- Led continuous improvement initiatives that enhanced workflow productivity and service quality.
- Coordinated team operations based on sales forecasts, ensuring accurate itineraries and timely delivery.
- Analyzed performance metrics to identify bottlenecks, optimize resource allocation, and improve results.
- Developed and conducted staff training programs, fostering professional growth and performance excellence.
- Managed complex operational challenges, recommended cost-saving solutions, and improved internal processes.
- Built strong relationships with clients, suppliers, and internal stakeholders to ensure seamless collaboration.
- Provided reports and insights to management to support strategic decision-making.
Operation Supervisor
G2 Travel
01.2013 - 12.2014
- Implemented and monitored operational processes to ensure workflow efficiency and compliance with company standards.
- Coordinated team activities based on sales forecasts, ensuring effective resource allocation and accurate itineraries.
- Streamlined daily operations by introducing tracking systems that reduced processing time and improved team productivity.
- Analyzed performance metrics to identify bottlenecks, optimize processes, and enhance overall operational effectiveness.
- Led staff training and development programs, improving performance and service consistency.
- Managed complex situations, proposed cost-saving solutions, and maintained strong collaboration with internal and external stakeholders.
- Prepared weekly and monthly operational reports to support management decision-making.
Operation Executive
G2 Travel
06.2012 - 12.2012
- Communicated and coordinated with internal teams and external partners to ensure efficient tour operations and service excellence.
- Developed and maintained strong relationships with clients and suppliers, providing tailored proposals to support business growth.
- Reviewed and verified tour itineraries for feasibility, accuracy, and profitability according to company guidelines.
- Monitored all bookings, identifying potential issues and implementing solutions to maintain client satisfaction and margin goals.
- Created and updated tour documentation, including confirmations, cancellations, and invoices within set deadlines.
- Proposed itinerary enhancements and operational improvements to increase efficiency and customer satisfaction.
- Maintained up-to-date records and systems, ensuring clear visibility of tour status for management reporting.
Wedding Sales Executive
Anantara Riverside Bangkok Resort
08.2011 - 05.2012
- Handled wedding inquiries and managed end-to-end coordination from initial consultation to event execution.
- Designed customized wedding packages to meet client preferences while maximizing profitability and brand standards.
- Negotiated with suppliers and internal departments to ensure seamless event delivery and cost efficiency.
- Built and maintained strong relationships with wedding planners, vendors, and clients to enhance repeat business.
- Collaborated with the F&B and operations teams to ensure flawless service and guest satisfaction during events.
- Achieved and exceeded monthly sales targets through proactive lead generation and personalized customer engagement.
- Prepared detailed event proposals, budgets, and post-event reports for management review.
Operation Executive
Gullivers Travel Associates (Thailand) Ltd. (GTA)
06.2009 - 04.2011
- Coordinated daily tour operations between internal departments and external partners to ensure service excellence.
- Communicated effectively with clients and suppliers, managing inquiries, confirmations, and special arrangements.
- Reviewed and verified itineraries for accuracy, feasibility, and alignment with customer requirements.
- Monitored booking status, profitability, and operational performance to maintain smooth tour delivery.
- Proposed itinerary enhancements and process improvements to increase efficiency and customer satisfaction.
- Prepared and issued all necessary tour documentation and invoices within given deadlines.
- Maintained up-to-date records in the system, ensuring full visibility and timely reporting to management.
Education
Bachelor Degree - Faculty of Liberal Art
Rangsit University
Rangsit06.2006
Skills
Leadership & Strategic Planning Business Development & Partnership Management Operations Management Contract Negotiation & Budgeting Process Improvement Team Coaching & Performance Management
Interests
Fitness, Travel and Baking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operation Director
Trawella Group
05.2025 - Current
Assistant Sales Manager
Miki Travel
04.2022 - 04.2025
Europe Marketing Manager
Vosaio Travel Group
08.2020 - 02.2022
Operation Manager
G2 Travel
09.2017 - 03.2020
Operation Supervisor
G2 Travel
10.2016 - 09.2017
Operation Supervisor Specialist Thailand Korean Jakarta Market
G2 Travel
12.2014 - 10.2016
Operation Supervisor
G2 Travel
01.2013 - 12.2014
Operation Executive
G2 Travel
06.2012 - 12.2012
Wedding Sales Executive
Anantara Riverside Bangkok Resort
08.2011 - 05.2012
Operation Executive
Gullivers Travel Associates (Thailand) Ltd. (GTA)
06.2009 - 04.2011
Bachelor Degree - Faculty of Liberal Art
Rangsit University