Jimi Oliger, SPHR

• Supervised staff recruitment, interviewing, selecting, and onboarding.
• Managed employee relations, addressing grievances, and conflicts to foster a positive work environment.
• Advised managers on disciplinary actions, ensuring fair treatment, and legal compliance.
• Helped solve conflicts, disputes, and concerns, offering practical and smart solutions.
• Investigated and managed grievances, disciplinary actions, and employee relations meetings, quickly resolving issues and finding appropriate solutions.
• Administered employee onboarding programs, facilitating the smooth integration of new hires into the organization.
• Conducted regular performance appraisals, providing constructive feedback to employees for career development.
• Provided staff with resources for ongoing professional development and organized training courses, increasing company productivity.
• Maintained up-to-date knowledge of employment law to advise management on legal compliance issues.
• Championed employee wellness programs supporting physical and mental health in the workplace.

Achievements

• Reduced turnover from 30% to 7% year-over-year in fiscal year 2024 by implementing strategic employee relations strategies.
• Increased employee engagement scores to 88% in FY25, exceeding the benchmark of 70% through fostering a culture of open communication and professional development. This resulted in the team achieving the highest Customer Connection Scores in Region 5 (SoCal and Hawaii) for two consecutive fiscal quarters.
• Led a team of ten managers to accurately forecast staffing needs, resulting in over 90% of employees being scheduled for their preferred hours, and optimized key hourly coverage, enabling all stores in the portfolio to achieve budget and drive growth.
• As a Store Manager Trainer, I have recruited, coached, and mentored numerous future leaders through formal and informal programs.
• Collaborated with Store Managers and above to resolve complex HR situations, demonstrating expertise in employee relations and strategic HR problem-solving.