Summary
Overview
Work History
Education
Skills
Timeline
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Jidapha Doungnoi

Jidapha Doungnoi

Account Manager
Sai Mai

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Strategic | Tech-Savvy | Client-Centric I’m an Account Manager with 10+ years in the ICT industry, blending deep expertise in cybersecurity, network infrastructure, and enterprise digital transformation. My career spans global leaders — Huawei, Fortinet, Juniper Networks, and IBM — where I’ve driven complex portfolios, managed multimillion-dollar accounts, and consistently surpassed growth targets. Currently at Huawei Technologies (Thailand), I spearhead strategic relationships with top utility clients like EGAT, delivering end-to-end enterprise solutions — from F5G Optical Networks and OT Firewalls to IP Backbone systems and Private Cloud platforms. What sets me apart? I don’t just sell technology — I build trusted partnerships, enable channel success, and align solutions to create tangible business impact. Core Strengths: ✅ Strategic Account Leadership & Growth ✅ Cybersecurity & Network Architecture ✅ Partner & Channel Enablement | GTM Strategy ✅ Public Sector Enterprise Sales (B2B) ✅ Pipeline Growth & Record Sales Achievement I believe transformation happens at the intersection of innovation + collaboration. If you’re passionate about leveraging technology to shape the future, let’s connect and make it happen.

Overview

14
14
years of professional experience
1
1
Language

Work History

Account Manager

Huawei Technologies (Thailand) Co Ltd.
10.2021 - Current
  • Conduct regular account reviews, budget planning, and forecasting.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Lead strategic sales and account management for EGAT and other utility clients, focusing on digital transformation.
  • Manage full-cycle enterprise projects from bidding, proposal, technical presentation, to contract negotiation.
  • Collaborate with product, technical, and delivery teams to tailor solutions: F5G Optical Network, OT Firewall, IP Backbone, and Private Cloud.
  • Maintain strong relationships with C-level and technical decision-makers to align with customer roadmaps.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.

Product Manager

Exclusive Networks (Thailand) Co,ltd.
10.2020 - 10.2021
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Coordinated project planning and execution with team members and team leads.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Reviewed new opportunities to drive business strategy at planning sessions.
  • Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
  • Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
  • Improved product lifecycle management, streamlining processes from concept to launch.
  • Acted as the main contact point for vendor coordination, product positioning, pricing strategy, and deal registration.
  • Supported channel partners and sales teams with product training, solution alignment, and market enablement activities.
  • Coordinated with marketing for campaign execution, and technical teams for POC and demo setup.
  • Conducted quarterly business reviews (QBRs) and pipeline forecasting to ensure revenue targets were met.


  • Key Highlights: ✅ Achieved 100% of Fortinet sales quota within 9 months through focused partner engagement and bundled solution campaigns.

Project Manager

Ingram Micro (Thailand) Co,Ltd.
01.2019 - 10.2020
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Served as the key interface between Juniper and Ingram’s sales, marketing, and presales teams to align GTM strategy.
  • Coordinated sales training, partner certification programs, and joint technical workshops to increase channel capability.
  • Worked closely with Juniper pre-sales to support project qualification, proposal building, and pipeline acceleration.
  • Conducted quarterly business reviews and partner planning to align targets and promotions.
  • Key Highlights: ✅ Grew Juniper revenue across top-tier SI partners by 30% through proactive enablement and partner mapping strategy. ✅ Conducted over 12 technical workshops and user group events annually, leading to improved certification and sales performance.

Business Development Manager

Ingram Micro (Thailand) Co Ltd.
05.2016 - 10.2020
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Worked closely with Juniper and Ingram's presales team to conduct solution presentations, POC qualification, and technical alignment with end users.
  • Planned and executed lead generation programs and marketing campaigns targeting key verticals.
  • Oversaw the certification roadmap for partners and internal teams to meet Juniper program requirements.

    #Management by Objectives (MBO)#

    - Conducted 6+ end-user visits per month to identify qualified opportunities and support technical validation.

    - Delivered at least 4 end-user workshops per quarter, including roundtables, focus groups, and product briefings – co-organized with Juniper or channel partners.

    Key Achievements

    ✅ Expanded Juniper’s active partner base by 35%, strengthening Ingram’s position as a top distributor in the region.
    ✅ Launched the first NSX-aligned joint campaign with Juniper SE, resulting in 3 new project wins within 6 months.

Account Manager

Netband Consulting Co,ltd.
09.2014 - 05.2016
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Built new customer relationships and maintained an existing client base.
  • Led ICT proposals, project planning, solution presentation, and closing. Managed internal resources to meet customer requirements and deadlines.
  • Conducted periodic customer health checks and after-sales support.
  • Key Highlights: ✅ Closed multiple government sector accounts totaling over 10M THB. ✅ Improved the renewal rate by 40% through a proactive engagement model.

Network Specialist

IBM
05.2013 - 06.2014
  • Provided hands-on training sessions for staff members on various networking topics such as VPNs, firewalls, routers/switches configurations.
  • Served as liaison between user community and software providers.
  • Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
  • Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
  • Conducted thorough assessments of existing networks, identifying areas for improvement or potential risks.
  • Managed vendor relationships, resulting in cost-effective solutions for hardware and software purchases.
  • Reduced downtime and improved system reliability by proactively monitoring network performance.
  • Troubleshot and maintained networking devices and infrastructure across enterprise.
  • Delivered onsite network and cybersecurity support for key financial clients, including Bank of Ayudhya (Krungsri), ensuring secure and stable network operations.
  • Investigated and resolved complex cybersecurity incidents, including firewall breaches, unauthorized access attempts, and malware threats.
  • Deployed and maintained security appliances, such as firewalls (Cisco ASA), VPN gateways, and intrusion prevention systems (IPS), to protect sensitive banking infrastructure.
  • Collaborated with Krungsri’s internal IT and security teams to strengthen cybersecurity posture and meet regulatory compliance (e.g., ISO 27001, PCI DSS).
  • Performed vulnerability scans and threat monitoring using IBM QRadar, Wireshark, and internal SIEM tools to detect anomalies and prevent attacks.
  • Ensured secure LAN/WAN connectivity across multiple banking branches with encrypted links, access control lists (ACLs), and segmentation strategies.
  • Created detailed documentation of incident response, mitigation actions, and system hardening procedures for both internal audit and client reporting.

Engineer

CS Loxinfo Public Company Limited.
09.2011 - 03.2013


  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Implemented, configured, and maintained enterprise firewall solutions (e.g., Fortinet, Cisco ASA, Check Point) to enhance network perimeter security.
  • Performed in-depth troubleshooting and root cause analysis for firewall-related issues, ensuring minimum downtime for clients.
  • Provided technical support for security appliance deployment and change management in both on-premises and hybrid environments. - Analyzed network traffic and firewall logs to detect misconfigurations, unauthorized access attempts, and policy violations.
  • Collaborated with internal teams and clients to design secure network topologies that aligned with security best practices.
  • Created and maintained technical documentation, including firewall rule sets, NAT configurations, and VPN tunnel settings.

Education

Bachelor of Engineering - Telecommunications Engineering

King Mongkut's Institute of Technology Ladkrabang
Bangkok
04.2001 -

Skills

Account management

Timeline

Account Manager

Huawei Technologies (Thailand) Co Ltd.
10.2021 - Current

Product Manager

Exclusive Networks (Thailand) Co,ltd.
10.2020 - 10.2021

Project Manager

Ingram Micro (Thailand) Co,Ltd.
01.2019 - 10.2020

Business Development Manager

Ingram Micro (Thailand) Co Ltd.
05.2016 - 10.2020

Account Manager

Netband Consulting Co,ltd.
09.2014 - 05.2016

Network Specialist

IBM
05.2013 - 06.2014

Engineer

CS Loxinfo Public Company Limited.
09.2011 - 03.2013

Bachelor of Engineering - Telecommunications Engineering

King Mongkut's Institute of Technology Ladkrabang
04.2001 -

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Jidapha DoungnoiAccount Manager