Jidapha Doungnoi
Account Manager
Sai Mai
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Strategic | Tech-Savvy | Client-Centric I’m an Account Manager with 10+ years in the ICT industry, blending deep expertise in cybersecurity, network infrastructure, and enterprise digital transformation. My career spans global leaders — Huawei, Fortinet, Juniper Networks, and IBM — where I’ve driven complex portfolios, managed multimillion-dollar accounts, and consistently surpassed growth targets. Currently at Huawei Technologies (Thailand), I spearhead strategic relationships with top utility clients like EGAT, delivering end-to-end enterprise solutions — from F5G Optical Networks and OT Firewalls to IP Backbone systems and Private Cloud platforms. What sets me apart? I don’t just sell technology — I build trusted partnerships, enable channel success, and align solutions to create tangible business impact. Core Strengths: ✅ Strategic Account Leadership & Growth ✅ Cybersecurity & Network Architecture ✅ Partner & Channel Enablement | GTM Strategy ✅ Public Sector Enterprise Sales (B2B) ✅ Pipeline Growth & Record Sales Achievement I believe transformation happens at the intersection of innovation + collaboration. If you’re passionate about leveraging technology to shape the future, let’s connect and make it happen.
Overview
14
14
years of professional experience
1
1
Language
Work History
Account Manager
Huawei Technologies (Thailand) Co Ltd.
Bangkok
10.2021 - Current
- Conduct regular account reviews, budget planning, and forecasting.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Lead strategic sales and account management for EGAT and other utility clients, focusing on digital transformation.
- Manage full-cycle enterprise projects from bidding, proposal, technical presentation, to contract negotiation.
- Collaborate with product, technical, and delivery teams to tailor solutions: F5G Optical Network, OT Firewall, IP Backbone, and Private Cloud.
- Maintain strong relationships with C-level and technical decision-makers to align with customer roadmaps.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Product Manager
Exclusive Networks (Thailand) Co,ltd.
Bangkok
10.2020 - 10.2021
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Prioritized roadmap in order to achieve product goals and metrics.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
- Improved product lifecycle management, streamlining processes from concept to launch.
- Acted as the main contact point for vendor coordination, product positioning, pricing strategy, and deal registration.
- Supported channel partners and sales teams with product training, solution alignment, and market enablement activities.
- Coordinated with marketing for campaign execution, and technical teams for POC and demo setup.
- Conducted quarterly business reviews (QBRs) and pipeline forecasting to ensure revenue targets were met.
- Key Highlights: ✅ Achieved 100% of Fortinet sales quota within 9 months through focused partner engagement and bundled solution campaigns.
Project Manager
Ingram Micro (Thailand) Co,Ltd.
Bangkok
01.2019 - 10.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Coordinated material procurement and required services for projects within budget requirements.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Served as the key interface between Juniper and Ingram’s sales, marketing, and presales teams to align GTM strategy.
- Coordinated sales training, partner certification programs, and joint technical workshops to increase channel capability.
- Worked closely with Juniper pre-sales to support project qualification, proposal building, and pipeline acceleration.
- Conducted quarterly business reviews and partner planning to align targets and promotions.
- Key Highlights: ✅ Grew Juniper revenue across top-tier SI partners by 30% through proactive enablement and partner mapping strategy. ✅ Conducted over 12 technical workshops and user group events annually, leading to improved certification and sales performance.
Business Development Manager
Ingram Micro (Thailand) Co Ltd.
Bangkok
05.2016 - 10.2020
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Worked closely with Juniper and Ingram's presales team to conduct solution presentations, POC qualification, and technical alignment with end users.
- Planned and executed lead generation programs and marketing campaigns targeting key verticals.
- Oversaw the certification roadmap for partners and internal teams to meet Juniper program requirements.
#Management by Objectives (MBO)#
- Conducted 6+ end-user visits per month to identify qualified opportunities and support technical validation.
- Delivered at least 4 end-user workshops per quarter, including roundtables, focus groups, and product briefings – co-organized with Juniper or channel partners.
Key Achievements
✅ Expanded Juniper’s active partner base by 35%, strengthening Ingram’s position as a top distributor in the region.
✅ Launched the first NSX-aligned joint campaign with Juniper SE, resulting in 3 new project wins within 6 months.
Account Manager
Netband Consulting Co,ltd.
Bangkok
09.2014 - 05.2016
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Built new customer relationships and maintained an existing client base.
- Led ICT proposals, project planning, solution presentation, and closing. Managed internal resources to meet customer requirements and deadlines.
- Conducted periodic customer health checks and after-sales support.
- Key Highlights: ✅ Closed multiple government sector accounts totaling over 10M THB. ✅ Improved the renewal rate by 40% through a proactive engagement model.
Network Specialist
IBM
Bangkok
05.2013 - 06.2014
- Provided hands-on training sessions for staff members on various networking topics such as VPNs, firewalls, routers/switches configurations.
- Served as liaison between user community and software providers.
- Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
- Conducted thorough assessments of existing networks, identifying areas for improvement or potential risks.
- Managed vendor relationships, resulting in cost-effective solutions for hardware and software purchases.
- Reduced downtime and improved system reliability by proactively monitoring network performance.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Delivered onsite network and cybersecurity support for key financial clients, including Bank of Ayudhya (Krungsri), ensuring secure and stable network operations.
- Investigated and resolved complex cybersecurity incidents, including firewall breaches, unauthorized access attempts, and malware threats.
- Deployed and maintained security appliances, such as firewalls (Cisco ASA), VPN gateways, and intrusion prevention systems (IPS), to protect sensitive banking infrastructure.
- Collaborated with Krungsri’s internal IT and security teams to strengthen cybersecurity posture and meet regulatory compliance (e.g., ISO 27001, PCI DSS).
- Performed vulnerability scans and threat monitoring using IBM QRadar, Wireshark, and internal SIEM tools to detect anomalies and prevent attacks.
- Ensured secure LAN/WAN connectivity across multiple banking branches with encrypted links, access control lists (ACLs), and segmentation strategies.
- Created detailed documentation of incident response, mitigation actions, and system hardening procedures for both internal audit and client reporting.
Engineer
CS Loxinfo Public Company Limited.
Bangkok
09.2011 - 03.2013
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Implemented, configured, and maintained enterprise firewall solutions (e.g., Fortinet, Cisco ASA, Check Point) to enhance network perimeter security.
- Performed in-depth troubleshooting and root cause analysis for firewall-related issues, ensuring minimum downtime for clients.
- Provided technical support for security appliance deployment and change management in both on-premises and hybrid environments. - Analyzed network traffic and firewall logs to detect misconfigurations, unauthorized access attempts, and policy violations.
- Collaborated with internal teams and clients to design secure network topologies that aligned with security best practices.
- Created and maintained technical documentation, including firewall rule sets, NAT configurations, and VPN tunnel settings.
Education
Bachelor of Engineering - Telecommunications Engineering
King Mongkut's Institute of Technology Ladkrabang
Bangkok 04.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Business development
Strategic account development
Pipeline management
Relationship management
New territory penetration
Budget management
Product and service sales
Data-driven decision making
Timeline
Account Manager
Huawei Technologies (Thailand) Co Ltd.
10.2021 - Current
Product Manager
Exclusive Networks (Thailand) Co,ltd.
10.2020 - 10.2021
Project Manager
Ingram Micro (Thailand) Co,Ltd.
01.2019 - 10.2020
Business Development Manager
Ingram Micro (Thailand) Co Ltd.
05.2016 - 10.2020
Account Manager
Netband Consulting Co,ltd.
09.2014 - 05.2016
Network Specialist
IBM
05.2013 - 06.2014
Engineer
CS Loxinfo Public Company Limited.
09.2011 - 03.2013
Bachelor of Engineering - Telecommunications Engineering
King Mongkut's Institute of Technology Ladkrabang
04.2001 -