Jiating Luo
Bangkok,10
Summary
Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.
Overview
5
5
years of professional experience
Work History
Content Moderator
Accenture
11.2022 - Current
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Upheld brand reputation by promptly addressing any copyright infringement complaints lodged against the platform''s user-generated content.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Maximized operational efficiency within the moderation team via regular refinement of workflows and task distribution strategies based on performance analytics insights acquired over time.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Talent Acquisition
Flash Express
04.2022 - 10.2022
- Enhanced talent acquisition strategies by streamlining processes and implementing innovative recruitment methods.
- Oversaw talent acquisition efforts, ensuring alignment with company values and growth strategies.
- Spearheaded talent acquisition efforts, identifying promising new artists to add to the roster based on market preferences and demands.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
Marketing & Operations
Gokoo Online
10.2021 - 04.2022
- Boosted sales performance by implementing targeted marketing strategies.
- Be responsible for products management on both backend frontend systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Operations Intern
Manatal.Co.Ltd.
05.2021 - 09.2021
- Collaborated with cross-functional teams to ensure seamless communication and alignment on sales initiatives.
- Assisted in the preparation of sales presentations, leading to more compelling pitches and higher conversion rates.
- Assisted Sales Operations Manager on various tasks which increased overall productivity and efficiency of the team.
- Generated insights from customer feedback to inform future enhancements to product offerings or services provided by the company.
Education
Bachelor of Arts - International Tourism Management
Bangkok University International College
Bangkok, Thailand10.2021
Skills
- Content management
- Problem identification
- Analytical thinking
- Error correction
- Database maintenance
- Microsoft office
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
English
Advanced (C1)
Timeline
Content Moderator
Accenture
11.2022 - Current
Talent Acquisition
Flash Express
04.2022 - 10.2022
Marketing & Operations
Gokoo Online
10.2021 - 04.2022
Sales Operations Intern
Manatal.Co.Ltd.
05.2021 - 09.2021
Bachelor of Arts - International Tourism Management
Bangkok University International College