Jia Huo

• Lead admissions operations and provide comprehensive administrative support for one of Phuket’s leading British international schools.
• Appointed as Acting Administration Manager during the Administration Manager’s maternity leave and periods of absence, overseeing daily office operations, coordinating staff responsibilities, maintaining service quality and reporting to school board monthly.
• Contributed to significant year-on-year enrolment growth through strategic admissions consultation and enhanced parent engagement. Supported the Chaofah City Campus - HeadStart 's original /main campus in achieving near-full enrolment across almost all year groups while maintaining a waiting list exceeding over 300 families.
• Managed admissions procedures and coordinated cross-functional communication between academic and administrative departments.
• Conduct professional school tours and admissions consultations for prospective families, offering in-depth guidance on the British education system and helping parents align educational pathways with their children's future goals. Present the school's academic philosophy, curriculum strengths and distinctive educational approach through strategic, high-level consultation rather than standard admissions presentations.
• Lead all Chinese-language communications and executive interpretation for senior leadership meetings, academic consultations and major parent events.
• Recognised as a trusted speaker within the Chinese community in Phuket and regularly invited to deliver seminars on British education pathways, including IGCSE, A Level and BTEC qualifications.
• Participated in interviewing, recruiting and training newly appointed Senior Administrative Officers.
• Demonstrated strong leadership in office administration, workflow management and service quality improvement.

Led the overall management and daily operations of a relocation and educational consultancy company providing comprehensive support services to international families relocating to Thailand.

The organisation specialised in assisting expatriate families with school placement, immigration support, housing solutions and educational services, requiring close coordination across multiple service areas and stakeholders.

Key responsibilities included:

• Directed all aspects of business operations, ensuring efficient service delivery and high levels of client satisfaction across multiple departments.
• Led the recruitment, selection and onboarding of administrative staff, consultants and tutors, establishing effective hiring processes and maintaining high professional standards.
• Managed all human resources functions, including staff development, performance management and employee relations.
• Provided educational consultancy services for relocating families by advising on suitable international school placements based on children's academic background, learning needs, future educational goals and each family's long-term relocation plans.
• Oversaw the review and preparation of legal and contractual documentation to ensure compliance with company policies and regulatory requirements.
• Developed and implemented marketing strategies, promotional campaigns and client engagement initiatives to strengthen brand visibility and business growth.

• Responsible for teaching Chinese to children and adults both privately and in independent schools and classes
• In charge of a Mandarin programme for a private school in Chelsea
• Continued with majority of students since first class and frequently recommended for new students
• Experienced in using modern multi-platform media to teach in addition to a more traditional approach.

Served as a key member of the Client Services team, providing high-level administrative, operational and relationship management support to international institutional clients and senior executives within one of Asia's leading investment and financial services organisations.

Key responsibilities included:

• Coordinated end-to-end client service operations for international senior investors, ensuring exceptional service delivery and timely resolution of enquiries.
• Planned and organised high-profile corporate events, investment conferences, roadshows and executive meetings, liaising with internal departments and external stakeholders to ensure seamless execution.
• Planned and organised high-profile corporate events, investment conferences, roadshows and executive meetings, liaising with internal departments and external stakeholders to ensure seamless execution.
• Built and maintained strong relationships with international clients through proactive communication, attention to detail and personalised service.
• Collaborated closely with Sales and Research team to facilitate cross-functional coordination and deliver integrated client solutions.
• Assisted with project coordination and administrative process improvements, contributing to enhanced operational efficiency and service quality.
• Assisted with project coordination and administrative process improvements, contributing to enhanced operational efficiency and service quality.

Served as General Manager of a British-founded language services company specialising in professional interpretation and translation solutions for multinational corporations, government organisations and international clients.

The company provided high-quality conference interpreting, business document translation, corporate language support and personalised interpretation services for business, travel and daily communication, supported by a team of more than 20 professional interpreters, translators and administrative staff.

Key Responsibilities

• Directed the overall management and strategic development of the company, overseeing daily operations and ensuring the delivery of high-quality language services.
• Managed a multidisciplinary team of over 20 professional interpreters, translators and administrative personnel, providing leadership, performance management and operational guidance.
• Led all recruitment activities, including workforce planning, candidate selection, interviewing, onboarding and employee retention.
• Oversaw the Human Resources function, including staff performance reviews, professional development programmes and internal policy implementation.
• Designed and delivered induction and training programmes to ensure consistent service standards and continuous professional growth across the organisation.
• Collaborated closely with the British founders on business planning, operational improvements and strategic decision-making to support sustainable organisational growth.
• Reviewed and approved contracts, legal documentation and commercial agreements to ensure regulatory compliance and minimise operational risk.
• Planned and implemented marketing strategies and promotional initiatives to strengthen the company's market presence and expand business opportunities.
• Built and maintained long-term relationships with multinational corporations, government organisations and international clients by delivering exceptional customer service and tailored language solutions.

Served as Program Instructor and Expedition Leader for Where There Be Dragons, a leading U.S.-based experiential education organisation specialising in immersive cross-cultural learning and leadership development programmes for high school and university students.

Responsible for programme implementation, participant safety, educational facilitation and operational coordination while supporting students through challenging intercultural experiences in China.

Key Responsibilities

• Designed and developed educational itineraries across multiple cities and rural communities throughout China, creating immersive learning experiences that balanced academic objectives with cultural engagement.
• Planned and delivered interdisciplinary learning programmes covering Chinese history, traditional culture, philosophy, calligraphy, traditional arts, music, local customs and language acquisition.
• Developed experiential learning activities that encouraged critical thinking, cultural understanding and global citizenship while supporting students' personal growth and leadership development.
• Recruited, evaluated and selected local instructors, facilitators and programme staff, ensuring high standards of professionalism and educational quality.
• Worked closely with local partners and educators to coordinate teaching resources and maintain programme consistency across different locations.
• Identified, assessed and selected suitable host families for international students.
• Conducted home visits and comprehensive evaluations to ensure accommodation quality, participant safety and cultural suitability.
• Established strong relationships with host families and local communities, creating meaningful intercultural exchange opportunities.
• Provided daily Mandarin language instruction tailored to programme objectives and participants' language proficiency levels.
• Accompanied student groups throughout the programme on a 24-hour basis, taking full responsibility for participant welfare, safeguarding and behavioral support.
• Mentored students through unfamiliar cultural environments while encouraging independence, resilience and intercultural competence.
• Managed all operational logistics, including transportation, accommodation, scheduling and coordination across multiple destinations.
• Anticipated and resolved unexpected operational challenges in real time, including medical incidents, transportation disruptions, accommodation issues and emergency situations.
• Conducted ongoing risk assessments and implemented safeguarding measures to ensure the highest standards of participant health and safety.
• Maintained direct communication with programme headquarters, parents, local partners and service providers to ensure transparency and effective incident management.