Sony Vegas
Jesada Jutatham
Content Moderator
Bangkok
Summary
Experienced in a fast-paced digital environment, skilled in content evaluation, critical thinking, and effective communication. Consistently demonstrates ability to adhere to guidelines, efficiently manage high volumes of content, and ensure positive user experience. Eager to transition into a new field, leveraging valuable transferrable skills to make a meaningful contribution to a dynamic and collaborative team.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Content Moderator
Concentrix
06.2023 - 02.2025
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Service Call Center Agent
Car World Club
01.2021 - 05.2023
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Increased first-call resolution rates by actively listening to customer concerns and providing tailored solutions.
- Promoted a positive work environment by consistently displaying professionalism, enthusiasm, and a strong work ethic throughout daily interactions with colleagues and customers.
- Reported weekly statistics to managers to communicate goal status and discussed areas of improvement.
Salesperson
the Digital Stm
01.2020 - 08.2020
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Banquet Server
Avana Hotel
01.2019 - 05.2019
- Handled food and beverage orders for up to 200 guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Freelancer
for Many Organize
01.2018 - 12.2018
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
Education
Vocational Education - Marketing
Attawit Commecial Technology College
Bangkok, Thailand 04.2001 -
Skills
Content management
Software
Adobe Program
Microsoft Program
Timeline
Content Moderator
Concentrix
06.2023 - 02.2025
Service Call Center Agent
Car World Club
01.2021 - 05.2023
Salesperson
the Digital Stm
01.2020 - 08.2020
Banquet Server
Avana Hotel
01.2019 - 05.2019
Freelancer
for Many Organize
01.2018 - 12.2018
Vocational Education - Marketing
Attawit Commecial Technology College
04.2001 -
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