Accomplished energetic Global People leader and HR Operator (Shared Services & Reward) with a proven track record for leading great teams in navigating through the ‘People Agenda’ to increase the Employee Experience. Very adaptable with extensive experience of both the private and public sectors including Law, Leisure, Technology, Health, Retail, Hospitality and Engineering including start-ups. I can confidently lead and motivate teams to deliver bespoke and specific HR related agenda items that will support and underpin the growth of a business and culture.
· Responsible & Accountable for HR Shared Services as part of the HR Leadership team in a Company of 10,500 employees delivering quality through robust leadership, processes and strategic planning.
My Teams included:-
- Employee Life cycle administration team (on-boarding to off-boarding)
- Payroll team
- HRIS team
- Case Management team
- People Analytics team
- Employee Reward and Benefits team
Achievements:
· Lifted Employee Engagement score significantly for my department in a tough few Covid years.
· Restructured Operating Model within Service Centre in line with customer simplicity requirements and compliance.
· Reviewed and updated compliance in respect of GDPR across HR files and documentation.
Introduced new employee expenses system (Selenity) saving slippage cost through policy and control
· Reached a successful NMW HMRC inspection conclusion for a complex workforce.
· Reviewed HR software to secure a Exec agree roadmap for improvement.
. Positive mentor and coach to non HR senior managers
· Improvement in people data analytics.
. Applied effective time management techniques to meet tight deadlines especially surrounding contract management and payroll.
· Leading on ‘Future of Work’ including Employee Experience through HR Shared Services and HR Operations, Robotics, AI, and Crowdsourcing from a HR stand point.
· Lead on Global HR Transformations/Change for clients engaging with C-Suite.
· Advice clients on Employee Experience including Total Reward, Employee Benefits, Shared Services, GBS, & HR in a digital world.
· Coach Analysts, Consultants, Senior Consultants and Managers as required.
· Deliver Change Management as required.
· Built, developed and implemented Performance Management tool for Consulting teams
· Lead on internal Performance Management for Relationship Managers.
Achievements
. Evaluated diverse organisational systems to identify workflow, communication, and resource utilisation issues for HRSC set up
. Compiled research data and gave professional presentations highlighting finds and recommended optimisations.
. Increased employee satisfaction and motivation through training classes, meetings and special workshops.
.Improved product development process
Responsible & Accountable for the companies HR Shared Services as part of the HR Leadership team in a Company of 10,000.
My Teams included across 3 sites (London, Bruno and Belfast)
250 team members within:-
- Employee Relations team
- Payroll team
- HR Systems team
- Operational Reward team
- Compliance team
- Employee Reward and Benefits team
Achievements:
· Successfully planned, merged and integrated the Carphone HRSC team with the Dixons HRSC team
· Secured robost compliant processes throughout HR Shared Services
· Accountable for thorough review on Joiners, Movers, Leavers processes to be ready for GDPR introduction
Introduced employee pre joining checks system
·Lead on new LTIPS/STIPS scheme for the new integrated business.
· Full review of HRIS and gained agreement to introduce SAP SF to replace Oracle systems.
. Sponsored new SAP Successfactors introduction
· Successfully lead 'Project Simplify' following Phones4you staff acquisition (To help managers with HR/Payroll/workforce processes)
. Applied effective time management techniques to meet tight deadlines especially surrounding contract management and payroll.
Responsible & Accountable for the International Reward and Employee Experience globally, that included responsibility for HR Operations as a member of the HRLT in a Company of 40,000
My Teams included:-
- International Reward team
- Global Mobility team
- HR Shared Service team (UK Only)
- Employee Relations team
- Employee Benefits team
- Employee Reward and Benefits team
Achievements:
· Introduced 'The Body Shop Matters' works council for the business (UK Only)
· Lead on HR Transformation (HRSC and Reward) as TBS integrated with L'OREAL.
· Designed and executed new Group Bonus Scheme to support business objectives.
· Worked hard to achieve HR Operational efficiencies alongside MD's of EMEA, APAC and AME -saving costs and improving EE
· Rolled out instant Recognition scheme in Canada
. Introduced International policies for HR through the globe.
Responsible & Accountable for The People Team HR Systems, Admin (including Payroll) and Reward as part of the HR Leadership team in a Company of 5,000 employees
My Teams included:-
- Payroll team
- Reward and Recognition team
- HR Systems team
- Employee Benefits team
- Employee Reward and Benefits team
Achievements:
· Introduced Pret's first ever Pension Scheme (GPP) followed by intro of auto-enrollment
· Reviewed HR Software and gained Ex agreement for new software
· Project Managed (apart of BAU) Implementation of Oracle PeopleSoft (Globally) gaining significant cost savings through admin reduction
. Fille review of wellbeing and Risk benefit costs with an increased level of service
· Concluded a HMRC Large Business PAYE Audit
· Supported Exec with designed of new GM bonus scheme.
. Introduced the 'Joy of Pret' for HO function fun and recognition
· Support CPO with 5 year people plan
HR Shared Services
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