Jeassah Malangin
Teacher
Nakhon Phanom
Summary
Dynamic English as a Foreign Language Teacher at Anuban Sotiya School, adept at enhancing student motivation and fluency development through interactive lesson planning. Proven ability to foster critical thinking and cultural sensitivity, while utilizing diverse teaching methods to achieve significant improvements in student comprehension and engagement.
Overview
13
13
years of professional experience
Work History
English as a Foreign Language Teacher
Anuban Sotiya School
05.2024 - Current
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Emphasized critical thinking through small group activities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Enhanced student comprehension by utilizing diverse teaching methods tailored to individual learning styles.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Developed activities and integrated technology to diversify instruction.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Assisted department head in establishing daily schedules, curriculum, and ESL activities.
- Developed strong relationships with students, fostering a positive atmosphere that promoted academic growth and personal development.
- Managed classroom resources efficiently, ensuring all necessary materials were available for daily lessons and activities.
- Implemented effective assessment strategies to evaluate student understanding and adjust instruction as needed.
- Increased student motivation through the implementation of engaging activities and real-world connections.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Adopted new technologies and online platforms to facilitate student learning.
- Set assessments to measure student progress and identify growth opportunities.
- Promoted critical thinking to build subject engagement and interaction.
- Used positive reinforcement and provided clear feedback to help students succeed.
Customer Service Representative
Ubiquity Global Services Philippines
05.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- • De-escalated customer complaints using specialized communication techniques. Fraud Specialist
Freelance Personal Tutor
N/A
03.2019 - 04.2024
- Planned and facilitated tutoring workshops for student groups on subjects of interest.
- Established trust with students, enabling them to openly discuss challenges they faced in their studies.
- Inspired a love for learning by sharing personal enthusiasm for the subject matter being taught.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Kept and reviewed academic records for students to determine areas to cover in tutoring sessions.
- Boosted student confidence by providing personalized tutoring and constructive feedback on assignments.
- Identified student weaknesses to determine most useful tools to facilitate learning.
- Collaborated with parents to provide regular updates on student progress and suggest areas for further improvement.
- Promoted critical thinking skills by challenging students with thought-provoking questions during tutoring sessions.
Customer Service Representative
Iqor for T-Mobile
08.2022 - 02.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Teleperformance Rockwell
11.2014 - 03.2017
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Received inbound calls from US customer related to hotel booking made online.
- Assisted customers in makings bookings over the phone
- Making a group reservation for the attendee of a conference or weddings.
Student Assistant
West Negros University
02.2012 - 03.2014
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
- Facilitated a positive learning environment by providing support services to students with accommodation needs.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Increased library resource utilization, implementing user-friendly online booking system.
- Facilitated smoother communication channels between students and faculty by establishing weekly newsletter.
Education
Bachelor of Science - Education
Bago City College
Philippines 04.2001 -
High School Diploma -
Our Lady of Lourdes Academy
Philippines 04.2001 -
Skills
Student motivation
Interactive teaching
Grammar instruction
Speaking instruction
Vocabulary enrichment
Language assessment
Timeline
English as a Foreign Language Teacher
Anuban Sotiya School
05.2024 - Current
Customer Service Representative
Ubiquity Global Services Philippines
05.2023 - 04.2024
Customer Service Representative
Iqor for T-Mobile
08.2022 - 02.2023
Freelance Personal Tutor
N/A
03.2019 - 04.2024
Customer Service Representative
Teleperformance Rockwell
11.2014 - 03.2017
Student Assistant
West Negros University
02.2012 - 03.2014
Bachelor of Science - Education
Bago City College
04.2001 -
High School Diploma -
Our Lady of Lourdes Academy
04.2001 -