Jaz Butelo
Activities/ Events Manager
Mumbai,Maharashtra
Summary
A Passionate Entertainer with 24 years of successful experience. Recognized consistently to performance excellence and contributions to success in the Entertainment Industry. Well versed in developing and implementing strategies. Also host variety of Enrichment activities and events and host Shows and theme party’s
Overview
27
27
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
APPRENTICE CHEF AND FOOD
BEVERAGE SERVICES, HOTEL SEA PRINCESS
Bombay University
Mumbai, Maharashtra
08.1999
- Relevant Coursework
- Awards & Honors
- Extracurricular Activities
HIGH SCHOOL DIPLOMA, St.James High School
Mumbai, Maharashtra
03.1994
ACTIVITIES MANAGER
CELEBRITY CRUISES, DISK JOCKEY — ROYAL CARIBBEAN-CELEBRITY CRUISES
Miami
04.2014 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Monitored budget and expenditures, keeping facility within budget.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
COOK — APOLLO SHIPS CHANDLER
Miami
08.2005 - 03.2014
Joyprotes Peter Butelo
, FL
04.2000 - 05.2005
- Entertainment
- Phone 9822348447
- Email djayjaz2425@gmail.com
- Address Mumbai
- Developed and implemented strategies for increasing customer satisfaction levels.
- Assisted in creating and implementing new policies and procedures.
- Maintained familiarity with all games used at facility, as well as strategies and tricks employed in those games.
- Analyzed customer feedback surveys to identify areas needing improvement or additional training.
- Resolved guest complaints promptly and professionally.
- Monitored employee performance, identified areas of improvement and provided feedback as needed.
- Lead team meetings to ensure effective communication among employees.
- Developed creative and unique DJ sets for a variety of events.
- Organized music library, selecting appropriate tracks to create desired atmosphere.
- Developed an efficient system for organizing music into playlists according to customer preferences.
- Monitored crowd response during performances in order to adjust tempo or style accordingly.
- Accepted music requests from event guests.
- Mixed, cut and sampled recorded music using DJ controllers, CDJs and DJ mixers.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Implemented cost-saving initiatives such as portion control measures and waste reduction techniques.
Catering
Hotel Sea Princess Juhu
Mumbai
08.1996 - 03.2000
- Passed with first class marks in Hotel Management In service and, in year 2000, Subjects Food production & Hospitality-management service Mumbai University also Completed Apprenticeship in, , Airport Area, Juhu, Attended employee meetings, suggesting process improvements to management.
- Monitored quality assurance standards throughout the shift; adjusting cooking times accordingly.
- Established quality control standards for food preparation and presentation.
- Received and examined food supplies to verify items met quality and quantity standards.
- Managed inventory levels, reducing waste and improving profitability margins.
- Coordinated with front-of-house staff regarding menu changes or special requests from customers.
- Demonstrated ability to provide exceptional customer service in a fast-paced environment.
- Mastered the ability to take orders quickly and efficiently while ensuring accuracy.
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives.
- Basic Elementary First Aid Course
- Personal Survival Technique Course
- Personal Safety and Social Responsibility
- MS Office & Keynote , Pages , Micros & Digital
- Marketing with Google certified
HEAD CHEF
ANAND RESORT ARNALA BEACH
Mumbai
12.1999 - 01.2000
DIPLOMA IN HOSPITALITY MANAGEMENT
Mumbai
10.1996 - 11.1999
Education
SSC - SSC
St.James Highschool
Agashi Mumbai 07.1984 - 03.1994
Apprenticeship In Hotel Management - Hospitality
Mumbai University
Mumbai 08.1996 - 08.1999
Skills
Portion and cost control
undefinedAdditional Information
- ADDITIONAL INFORMATION , 20 years service award from Celebrity Cruises English Native Hindi Native ,
- 20 Years of Service Award, Employee of the Month November 2014 ,
- LANGUAGES CERTIFICATIONS
- AWARDS 20 YEARS OF SERVICE AWARD
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
ACTIVITIES MANAGER
CELEBRITY CRUISES, DISK JOCKEY — ROYAL CARIBBEAN-CELEBRITY CRUISES
04.2014 - Current
COOK — APOLLO SHIPS CHANDLER
08.2005 - 03.2014
Joyprotes Peter Butelo
04.2000 - 05.2005
HEAD CHEF
ANAND RESORT ARNALA BEACH
12.1999 - 01.2000
Bombay University
08.1999
DIPLOMA IN HOSPITALITY MANAGEMENT
10.1996 - 11.1999
Apprenticeship In Hotel Management - Hospitality
Mumbai University
08.1996 - 08.1999
Catering
Hotel Sea Princess Juhu
08.1996 - 03.2000
HIGH SCHOOL DIPLOMA, St.James High School
03.1994
SSC - SSC
St.James Highschool
07.1984 - 03.1994
APPRENTICE CHEF AND FOOD
BEVERAGE SERVICES, HOTEL SEA PRINCESS
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