Jason van Graan
Human Resources Executive
Hua Hin
Summary
Executive with background in corporate human resources. Highly skilled handling personnel management, hiring and maintenance of HR records. Manages administration of employee compensation and employee benefits.
Human Resources Executive with 20 years of experience in corporate environments. Strong background in hiring, training and dismissal processes. Strong organizational, analytical and interpersonal skills to connect effectively with various levels of employees.
Overview
27
27
years of professional experience
2000
2000
years of post-secondary education
2
2
Languages
Work History
Human Resources Executive
JW International Property
09.2024 - Current
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Educated employees on company policy and kept employee handbook current.
- Coordinated workforce planning efforts to align with organizational growth goals.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Spearheaded diversity and inclusion initiatives, promoting a more inclusive work environment.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Managed benefits administration, ensuring accurate and timely delivery of services to employees.
Jewelry Associate
Effy
02.2024 - 08.2024
- Greets and meets customers on arrival at the shop
- Listens attentively to a customer's needs and gives explicit explanations to satisfy such a customer
- Presents the customer with the needed jewellery and provides information, such as pricing; and gives a discount if need be
- Helps customers to wrap and bag their purchases
- Provides pricing information to the cashier alongside the weight of the items purchased
- Helps to facilitate payments after every purchase
- Takes charge of all the inventories in the shop or kiosk by entering them into the computer system
- Helps in the daily display of all items that are available for sale in the shop
- Entertains customers and answers questions respectfully
- Ensures regular increase in sales of jewellery products
- Achieves goals set by the employer
- Introduces sales promotion to customers so as to entice them to make purchases
- Ensures that products are well arranged in an orderly manner
- Properly operates a cash register and maintains all financial transactions effectively and efficiently too
- Strictly adheres to company policies
- Helps customers to make the right decisions so they can make the right jewellery purchases
- Explains warranties and guarantees on each piece purchased by a customer
- Ensures all documents relating to the purchase of any jewellery are also bagged with the goods purchased
- Send appreciation messages to customers and keep them informed concerning latest arrivals
- Ensures that all pieces of jewellery are returned to their secured places after the day's business
- Ensures the proper display of company signage in order for customers to easily locate the jewelry shop or kiosk
Learning and Development Manager
Shoprite Checkers
11.2023 - 01.2024
- Develop a BU L&D plan with a complete budget
- Stay abreast of all legislative requirements and all SETA updates to ensure compliance and maximum organisational benefit
- Manage monthly expenses against budget
- Track departmental spend on L&D for reporting purposes
- Assess current reality through formal training needs analysis & develop departmental training plans
- Follow up on a formal learning program in the workplace to ensure transition of skills from the classroom to the workplace
- Ensure appropriate number of departmental trainers who are signed off as competent
- Develop a clear learning framework for promotions / succession planning
- Facilitate & manage cross training programs in order to achieve multi-skilling and enrichment
- Track & report on departmental training monthly
- Develop detailed L&D curriculum with a Learning Matrix outlining requirements at all levels
- Ensure all training rooms are fully equipped and ready for use at all times (Setup & Catering)
- Manage / Host all external training providers to ensure quality delivery in line with the business needs
- Ensure that learning interventions are designed and delivered in order to drive key business Metrics (Market Metrix, LQA etc.)
- Facilitate various learning interventions
- Ensure that all reports are completed and up to date by the 5th of each month
- Record all learning (Formal & workplace) in HR System
Training & Operations Manager
Coastal Eats
03.2018 - 12.2023
- To build relationships with the business units to provide support and guidance
- To annually assist the business units to identify learning and development needs in to develop the workplace skills plan
- To identify trends based on the needs analysis and provide appropriate recommendations to ensure alignment with the Group people plan and Transformation agenda
- To co-ordinate and submit the workplace skills plan and annual training report in line with SETA requirements and timelines
- To monitor and report on progress against the workplace skills plan in line with SETA and business requirements
- To identify opportunities and implement projects for the business to maximise skills development rebates and grants
- To implement quality management standards and principles to maintain the Group's accreditation as a learning and development provider
- To conduct monthly audits on learning and development interventions to ensure compliance with regulatory requirements and Group policies
- To act as the contact person between the SETA and the business units to provide skills development advice
Business Distribution Manager
Metropolitan Life
11.1997 - 02.2018
- Managed recruitment, training, and development for highly effective sales teams
- Used measured tools such as IBM Cognos for all Sales Training ensuring sales team understand gauges and measures to identify conforming parts during production
- Developed and led group training courses to align with corporate sales and service goals
- Worked alongside the team to accomplish work goals according to schedule
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability
- Designed and implemented sales training program and documentation
- Identify training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
- Design, expand and manager training and development programmes based on the needs of the organisation and the individual
- Plan and assess the 'return on investment' of any training or development programme, considering the costs of planned programmes and keeping within budgets
- Research new technologies and methodologies in workplace learning and present this research
Education
Matriculated -
Westridge High School
ETD Practitioner Diploma - undefined
01.2007 - 01.2009
Qualified Scribe - undefined
Western Cape Education Department
Diploma in Management Skills for Business Professionals - undefined
Diploma in Operations Management - undefined
Diploma in Change Management - Organizational Capacity for Change
05.2022 - 12.2022
Advanced Diploma in Digital Marketing - undefined
05.2022 - 12.2022
Diploma in Human Resources - undefined
Diploma in Cyber Security - undefined
Skills
Training/Learning and Development facilitator or administrator
Experience in developing and submitting WSP/ATR
Conducting training needs analysis
Working with SETA's
Learning curriculum design and programme development
Learning and development evaluation
Conducting skills audit
Employee relations
Onboarding process
Recruitment strategies
Coursework
- Diploma in Management Skills for Business Professionals, 11/01/21
- Diploma in Operations Management, 04/01/22
- Diploma in Change Management - Organizational Capacity for Change, 12/31/22
- Advanced Diploma in Digital Marketing, 12/31/22
- Diploma in Human Resources, 09/30/23
- Diploma in Cyber Security, 08/31/24
Competenciesandskills
- Training/Learning and Development facilitator or administrator
- Experience in developing and submitting WSP/ATR
- Conducting training needs analysis
- Working with SETA's
- Learning curriculum design and programme development
- Learning and development evaluation
- Conducting skills audit
Accomplishments
- Supervised team of 120 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Human Resources Executive
JW International Property
09.2024 - Current
Jewelry Associate
Effy
02.2024 - 08.2024
Learning and Development Manager
Shoprite Checkers
11.2023 - 01.2024
Diploma in Change Management - Organizational Capacity for Change
05.2022 - 12.2022
Advanced Diploma in Digital Marketing - undefined
05.2022 - 12.2022
Training & Operations Manager
Coastal Eats
03.2018 - 12.2023
ETD Practitioner Diploma - undefined
01.2007 - 01.2009
Business Distribution Manager
Metropolitan Life
11.1997 - 02.2018
Qualified Scribe - undefined
Western Cape Education Department
Diploma in Management Skills for Business Professionals - undefined
Diploma in Operations Management - undefined
Diploma in Human Resources - undefined
Diploma in Cyber Security - undefined
Matriculated -
Westridge High School