JANCHAY KEEKAS
Phan Thong
Summary
Dynamic professional skilled in swiftly resolving customer inquiries and orchestrating air and sea shipments, with a focus on collaboration with accounting and freight forwarders to drive seamless operations. Expertise in monitoring orders, delivering timely updates, and coordinating effectively with diverse stakeholders to ensure optimal workflow. A proactive approach fosters strong client relationships, aligning support with business needs through precision and reliability. Committed to enhancing operational efficiency while consistently providing exceptional customer service.
Overview
2026
2026
years of professional experience
Work History
Part Customer support (Oversea)
Bangkok Komatsu Co., Ltd.
01.2017 - Current
- Responded to customer inquiries and arranged shipment by Air & SEA for export to overseas.
- Coordinate with freight forward to provide booking confirmation. Finding new alternative freight forward in seriously situation for urgent shipment
- Closely monitoring about delay deliver shipment. Follow up internal improvement
- Go to aboard visit customer oversea.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Project Coordinator
Yusen Logistics (Thailand) Co. ltd
01.2016 - 01.2016
- Reduced project delays by proactively identifying potential roadblocks and escalating issues as needed.
- Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Enhanced team productivity through effective coordination of schedules, resources, and deadlines.
Waitress
The Davis Bangkok, Sukhumvit, Thailand
01.2011 - 01.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Reservation Agent
Pattaya Marriott Resort & Spa Hotel
01.2008 - 01.2010
- Worked closely with front desk to achieve full occupancy of property.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Customer Service Officer
DHL Express International (Thailand), Ltd
2011 - 2016
- Booking, Tracking, Open trace and follow up shipment by Air.
- Leading new customers to sales department to open an account.
- Selling insurance and guarantee time of shipment for all booking pick up calls.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Assisted call-in customers with questions and tracking.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Hotel Management
Kasetsart University
01-2007
English and French Program
Nonsi Witthaya School, Bangkok
01.2003
Skills
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Flexible and adaptable
- Decision-making
- Dependable and responsible
LANGUAGES
English: Fluent
Timeline
Part Customer support (Oversea)
Bangkok Komatsu Co., Ltd.
01.2017 - Current
Assistant Project Coordinator
Yusen Logistics (Thailand) Co. ltd
01.2016 - 01.2016
Waitress
The Davis Bangkok, Sukhumvit, Thailand
01.2011 - 01.2016
Reservation Agent
Pattaya Marriott Resort & Spa Hotel
01.2008 - 01.2010
English and French Program
Nonsi Witthaya School, Bangkok
Customer Service Officer
DHL Express International (Thailand), Ltd
2011 - 2016
Hotel Management
Kasetsart University
Training
- DG Awareness
- Selling in Customer Service
- Telephone skills Excellent
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