Microsoft Illustrator / Photoshop
James Hang
-
239/414, DCondo NIM, Muang, Chiang Mai
Summary
Experienced leader with strong background in guiding teams, managing projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for teamwork approach and commitment to excellence.
Overview
25
25
years of professional experience
Work History
General Manager
Phuket Panwa Beachfront Resort
12.2023 - 06.2024
- Cultivated strong relationships with employees, clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of HODs and Mid Managers, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance for owners, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews & training, Ops schedules, and contract negotiations.
- Formulated NEW policies, procedures and meetings to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Group General Manager
La Flora Group
12.2021 - 12.2023
- Managed 3 properties, 496 keys, over 250 workforce in total
- Reduced entire group operational costs, identifying areas for improvement and implementing cost-saving measures.
- Developed strong relationships with Owner, owners' family, Group MDs and key stakeholders to facilitate successful partnerships and collaborations.
- Drove revenue growth through strategic business development initiatives by owner and supported S&M team with targeted marketing campaigns.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
General Manager
Away Chiang Mai Thapae Resort
01.2018 - 10.2021
- Cultivated strong relationships with Owner, clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance for owners and group, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cluster Director Of Sales & Marketing
Dusit D2 Chaing Mai
08.2014 - 12.2017
- Managing 2 local properties (Dusit D2 Chiang Mai and Dusit Princess Chiang Mai)
- Handling all S&M performances and activities - Marcom, Leisure, MICE & Events team
- Achieved sales goals and service targets set by Dusit International
- Managed local and bangkok sales team, providing guidance, coaching and support, total manning of 9 workforce.
- Spearheaded new digital sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Established pricing strategies to maintain STR competitive pricing and maximize ADR growth.
- Connected with prospects through trade shows, cold calling and local-area networking.
Group General Manager
Peace Resort & The Scent Hotel - A Relais Chateaux
11.2010 - 08.2014
- Peace Resort - 245 bungalows / The Scent Hotel - 15 keys
- Achieved ambitious sales targets by motivating team members, setting clear goals, and monitoring progress regularly.
- Improved customer satisfaction rates by implementing high-quality service standards and addressing concerns promptly.
- Established standardized policies and procedures for increased consistency across departments.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Director Of Sales
Shangri-la Chiang Mai
10.2008 - 10.2010
- Pre-opening Team / based in Bangkok office
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Director of Sales
Le Meridien Phuket Beachfront Resort
10.2007 - 09.2008
- Based locally in Phuket
- Handling and Managing all sales activities in property - Leisure / MICE and Events
- Liaised with sales, marketing, and management teams in Bangkok and Starwood Corporate office to strategies and accomplish objectives.
- Local manning of 11 workforce.
Assistant Director of Sales - MICE
Hard Rock Hotel Pattaya
10.2004 - 09.2007
- Organized and attended trade shows, conferences, and networking events to expand company visibility within the industry.
- Mentored junior sales colleagues in property, providing guidance on best practices and professional development opportunities.
- Support role to DOSM in Bangkok office and GM in property
- Overseeing all sales function - Marcom, MICE and Events and Leisure business.
Sales Manager - Asian Market / MICE
Royal Cliff Resort Pattaya
12.2003 - 10.2004
- Handling MICE Chinese / Asian market only
Owner Service Consultant
Laguna Phuket - Allamanda Vacation Club
12.1999 - 12.2003
- Promoting NEW Vacation Club program / TimeShare
- Managing Asian / Chinese speaking prospects
- Mentored NEW staff members on best practices in customer service and sales techniques, leading to increased performance levels for Chinese market
Education
London GCE "O" Levels -
S.M.K Sultan Abdul Samad
Petaling Jaya, Selangor, Malaysia1987
London GCE "N" Levels -
S.M.K Sultan Abdul Samad
Petaling Jaya, Selangor, Malaysia1985
Skills
Operations Management
Sales Team Development
Effective leader
Customer Relations
Software
Microsoft Office
Opera
Languages
English , Hainan, Bahasa Malaysia
Native language
Thai
Advanced
C1
Chinese (Cantonese)
Advanced
C1
Chinese (Mandarin)
Advanced
C1
Bahasa Indonesia
Advanced
C1
Interests
IT / Football / Motor Sport / Music
Timeline
General Manager
Phuket Panwa Beachfront Resort
12.2023 - 06.2024
Group General Manager
La Flora Group
12.2021 - 12.2023
General Manager
Away Chiang Mai Thapae Resort
01.2018 - 10.2021
Cluster Director Of Sales & Marketing
Dusit D2 Chaing Mai
08.2014 - 12.2017
Group General Manager
Peace Resort & The Scent Hotel - A Relais Chateaux
11.2010 - 08.2014
Director Of Sales
Shangri-la Chiang Mai
10.2008 - 10.2010
Director of Sales
Le Meridien Phuket Beachfront Resort
10.2007 - 09.2008
Assistant Director of Sales - MICE
Hard Rock Hotel Pattaya
10.2004 - 09.2007
Sales Manager - Asian Market / MICE
Royal Cliff Resort Pattaya
12.2003 - 10.2004
Owner Service Consultant
Laguna Phuket - Allamanda Vacation Club
12.1999 - 12.2003
London GCE "O" Levels -
S.M.K Sultan Abdul Samad
London GCE "N" Levels -
S.M.K Sultan Abdul Samad
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