Jake Yewdell
Chiang Mai
Summary
Remote-ready Systems and Computing Engineer with experience supporting distributed users, cloud-based platforms, and SaaS environments across multiple time zones. Strong background in systems administration, endpoint management, identity and access control, and automation. Known for clear documentation, asynchronous collaboration, and delivering reliable solutions without reliance on on-site presence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Computing Lead
Mill Hill International School
Chiang Mai
2025.09 - 2026.01
- Lead computing and systems operations across Windows and macOS environments.
- Own identity and access management, endpoint configuration, and user provisioning.
- Administer cloud services, device policies, and security controls.
- Act as senior escalation point for complex systems, network, and SaaS incidents.
- Develop documentation and processes to improve operational resilience.
Service Desk Engineer
Waterstons
Durham
2025.08 - 2025.09
- Delivered enterprise service desk support across multiple client environments.
- Supported Windows, Microsoft 365, identity, and endpoint-related issues.
- Managed incidents and requests through ITSM workflows with SLA adherence.
- Escalated infrastructure and application issues with clear diagnostic detail.
Information Technology Engineer
UK Management College
Sunderland, Tyne & Wear
2025.06 - 2025.08
- Provided IT engineering and operational support within an education environment.
- Supported Active Directory, user accounts, endpoint provisioning, and access control.
- Diagnosed hardware, operating system, and network issues.
- Assisted with secure workstation builds and standardised configurations.
Computing Lead
One Hope International School
Chiang Rai
2024.09 - 2025.05
- Owned day-to-day IT systems, infrastructure, and endpoint environments.
- Administered Mosyle MDM and Google Admin Console across device fleets.
- Managed Wi-Fi performance, endpoint security, and SaaS access.
- Created documentation and trained users on systems and workflows.
Internal IT Engineer (Hybrid / Remote)
Partnerize
Newcastle Upon Tyne, Tyne & Wear
2023.10 - 2024.04
- Provided internal IT and systems support for a SaaS organisation.
- Managed Jamf and Microsoft Intune across macOS and Windows devices.
- Supported identity, access control, and application provisioning.
- Investigated SaaS and endpoint issues in a distributed environment.
EAL Instructor
English First
Guangzhou
2023.04 - 2023.09
- Utilised visual aids and props in lessons, aided comprehension of complex concepts.
- Accommodated special needs students in the class successfully using inclusive strategies.
- Collaborated with colleagues for curriculum development.
- Encouraged peer interaction for better language acquisition.
Service Desk Engineer
Amplience
Middlesbrough, North Yorkshire
2021.08 - 2023.04
- Delivered advanced Tier 2/3 support for enterprise clients with Amplience's CMS and DAM.
- Authored comprehensive knowledge base articles, cutting resolution time by 35%.
- Automated administrative tasks, reducing manual workload by 60%.
- Ensured platform reliability and client satisfaction with innovative solutions.
Technical Support Officer
Sunderland City Council
Sunderland
2020.10 - 2021.08
- Delivered front-line technical support within a large public-sector organisation.
- Supported Windows devices, Microsoft Office, and user account issues.
- Assisted with Microsoft Intune device enrolment and endpoint management.
- Logged, triaged, and resolved incidents using ITIL-aligned processes.
ICT Support Assistant
South Tyneside Council
Jarrow, Tyne & Wear
2019.09 - 2020.10
- Provided help desk and desktop support in a public-sector IT environment.
- Supported Microsoft Office, Windows OS, and user access requests.
- Assisted with endpoint setup, device replacements, and troubleshooting.
- Worked within structured incident, asset, and change management processes.
Education
Bachelor of Science - Computing
University of Sunderland
Sunderland, United Kingdom 2016.09 - 2019.06
BTEC Level 3 National Extended Diploma - Information Communication Technology
City Of Sunderland College
Sunderland, United Kingdom 2012.09 - 2014.04
Skills
- Identity & Access Management (IAM)
Azure AD, Active Directory, RBAC, user lifecycle management - Endpoint Management (MDM)
Microsoft Intune, Jamf, Mosyle, device provisioning & lifecycle - Cloud & SaaS Administration
Microsoft 365, Google Workspace, SaaS access & security controls
- Remote Systems Support & Escalation
L2/L3 troubleshooting, distributed users, async collaboration - Automation & Scripting
Python, JavaScript, workflow and process automation - IT Service Management (ITIL)
Incident, request & change management in enterprise environments
Certification
ITIL4 Foundation Certified
Timeline
Computing Lead
Mill Hill International School
2025.09 - 2026.01
Service Desk Engineer
Waterstons
2025.08 - 2025.09
Information Technology Engineer
UK Management College
2025.06 - 2025.08
Computing Lead
One Hope International School
2024.09 - 2025.05
Internal IT Engineer (Hybrid / Remote)
Partnerize
2023.10 - 2024.04
EAL Instructor
English First
2023.04 - 2023.09
Service Desk Engineer
Amplience
2021.08 - 2023.04
Technical Support Officer
Sunderland City Council
2020.10 - 2021.08
ICT Support Assistant
South Tyneside Council
2019.09 - 2020.10
Bachelor of Science - Computing
University of Sunderland
2016.09 - 2019.06
BTEC Level 3 National Extended Diploma - Information Communication Technology
City Of Sunderland College
2012.09 - 2014.04