Jake Yewdell
Chiang Mai
Summary
Remote-ready Systems and Computing Engineer with experience supporting distributed users, cloud-based platforms, and SaaS environments across multiple time zones. Strong background in systems administration, endpoint management, identity and access control, and automation. Known for clear documentation, asynchronous collaboration, and delivering reliable solutions without reliance on on-site presence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Computing Lead
Mill Hill International School
Chiang Mai
09.2025 - 01.2026
- Lead computing and systems operations across Windows and macOS environments.
- Own identity and access management, endpoint configuration, and user provisioning.
- Administer cloud services, device policies, and security controls.
- Act as senior escalation point for complex systems, network, and SaaS incidents.
- Develop documentation and processes to improve operational resilience.
Service Desk Engineer
Waterstons
Durham
08.2025 - 09.2025
- Delivered enterprise service desk support across multiple client environments.
- Supported Windows, Microsoft 365, identity, and endpoint-related issues.
- Managed incidents and requests through ITSM workflows with SLA adherence.
- Escalated infrastructure and application issues with clear diagnostic detail.
Information Technology Engineer
UK Management College
Sunderland, Tyne & Wear
06.2025 - 08.2025
- Provided IT engineering and operational support within an education environment.
- Supported Active Directory, user accounts, endpoint provisioning, and access control.
- Diagnosed hardware, operating system, and network issues.
- Assisted with secure workstation builds and standardised configurations.
Computing Lead
One Hope International School
Chiang Rai
09.2024 - 05.2025
- Owned day-to-day IT systems, infrastructure, and endpoint environments.
- Administered Mosyle MDM and Google Admin Console across device fleets.
- Managed Wi-Fi performance, endpoint security, and SaaS access.
- Created documentation and trained users on systems and workflows.
Internal IT Engineer (Hybrid / Remote)
Partnerize
Newcastle Upon Tyne, Tyne & Wear
10.2023 - 04.2024
- Provided internal IT and systems support for a SaaS organisation.
- Managed Jamf and Microsoft Intune across macOS and Windows devices.
- Supported identity, access control, and application provisioning.
- Investigated SaaS and endpoint issues in a distributed environment.
EAL Instructor
English First
Guangzhou
04.2023 - 09.2023
- Utilised visual aids and props in lessons, aided comprehension of complex concepts.
- Accommodated special needs students in the class successfully using inclusive strategies.
- Collaborated with colleagues for curriculum development.
- Encouraged peer interaction for better language acquisition.
Service Desk Engineer
Amplience
Middlesbrough, North Yorkshire
08.2021 - 04.2023
- Delivered advanced Tier 2/3 support for enterprise clients with Amplience's CMS and DAM.
- Authored comprehensive knowledge base articles, cutting resolution time by 35%.
- Automated administrative tasks, reducing manual workload by 60%.
- Ensured platform reliability and client satisfaction with innovative solutions.
Technical Support Officer
Sunderland City Council
Sunderland
10.2020 - 08.2021
- Delivered front-line technical support within a large public-sector organisation.
- Supported Windows devices, Microsoft Office, and user account issues.
- Assisted with Microsoft Intune device enrolment and endpoint management.
- Logged, triaged, and resolved incidents using ITIL-aligned processes.
ICT Support Assistant
South Tyneside Council
Jarrow, Tyne & Wear
09.2019 - 10.2020
- Provided help desk and desktop support in a public-sector IT environment.
- Supported Microsoft Office, Windows OS, and user access requests.
- Assisted with endpoint setup, device replacements, and troubleshooting.
- Worked within structured incident, asset, and change management processes.
Education
Bachelor of Science - Computing
University of Sunderland
Sunderland, United Kingdom 09.2016 - 06.2019
BTEC Level 3 National Extended Diploma - Information Communication Technology
City Of Sunderland College
Sunderland, United Kingdom 09.2012 - 04.2014
Skills
- Identity & Access Management (IAM)
Azure AD, Active Directory, RBAC, user lifecycle management - Endpoint Management (MDM)
Microsoft Intune, Jamf, Mosyle, device provisioning & lifecycle - Cloud & SaaS Administration
Microsoft 365, Google Workspace, SaaS access & security controls
- Remote Systems Support & Escalation
L2/L3 troubleshooting, distributed users, async collaboration - Automation & Scripting
Python, JavaScript, workflow and process automation - IT Service Management (ITIL)
Incident, request & change management in enterprise environments
Certification
ITIL4 Foundation Certified
Timeline
Computing Lead
Mill Hill International School
09.2025 - 01.2026
Service Desk Engineer
Waterstons
08.2025 - 09.2025
Information Technology Engineer
UK Management College
06.2025 - 08.2025
Computing Lead
One Hope International School
09.2024 - 05.2025
Internal IT Engineer (Hybrid / Remote)
Partnerize
10.2023 - 04.2024
EAL Instructor
English First
04.2023 - 09.2023
Service Desk Engineer
Amplience
08.2021 - 04.2023
Technical Support Officer
Sunderland City Council
10.2020 - 08.2021
ICT Support Assistant
South Tyneside Council
09.2019 - 10.2020
Bachelor of Science - Computing
University of Sunderland
09.2016 - 06.2019
BTEC Level 3 National Extended Diploma - Information Communication Technology
City Of Sunderland College
09.2012 - 04.2014